Customer Service Manager Jobs in Everett, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (12 miles from Everett, MA)
- 10 days ago
- Smyth Companies
- Wilmington, MA (12 miles from Everett, MA)
- 10 days ago
We’re currently hiring a Customer Service Manager to lead and grow our Customer Service team in Wilmington, MA....
- Lowell, MA (21 miles from Everett, MA)
- 9 hours ago
- Lowell, MA (21 miles from Everett, MA)
- 9 hours ago
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers...
- Hyde Park, MA (11 miles from Everett, MA)
- 1 day ago
- Hyde Park, MA (11 miles from Everett, MA)
- 1 day ago
A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience....
- Boston, MA (3 miles from Everett, MA)
- 3 days ago
- Boston, MA (3 miles from Everett, MA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Westford, MA (23 miles from Everett, MA)
- 4 days ago
- Westford, MA (23 miles from Everett, MA)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Supervisor - Full Time
- Lynnfield, MA (9 miles from Everett, MA)
- 5 days ago
- Lynnfield, MA (9 miles from Everett, MA)
- 5 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Boston, MA (3 miles from Everett, MA)
- 6 days ago
- Boston, MA (3 miles from Everett, MA)
- 6 days ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
- Concord, MA (16 miles from Everett, MA)
- 6 days ago
- Concord, MA (16 miles from Everett, MA)
- 6 days ago
Job Summary Under the direction of the Director of Laboratory Operations, the Associate Client Services Manager is responsible for the overall management of daily operations for the Phlebotomy and...
- Littleton, MA (23 miles from Everett, MA)
- 6 days ago
- Littleton, MA (23 miles from Everett, MA)
- 6 days ago
Job Posting Start Date 08-13-2025 Job Posting End Date 08-20-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Home Care Client Services Manager
- Boston, MA (3 miles from Everett, MA)
- 7 days ago
- Boston, MA (3 miles from Everett, MA)
- 7 days ago
BAYDA Home Health Care has an immediate opening for a Client Services Manager in our Charlestown, MA Assistive Care Office. If you are looking for an exciting career opportunity in a growing...
- Rockland, MA (20 miles from Everett, MA)
- 7 days ago
- Rockland, MA (20 miles from Everett, MA)
- 7 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Personal Lines Client Service Manager
- Norwell, MA (21 miles from Everett, MA)
- 8 days ago
- Norwell, MA (21 miles from Everett, MA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr) Boston Children's Hospital
- Westwood, MA (14 miles from Everett, MA)
- 8 days ago
- Westwood, MA (14 miles from Everett, MA)
- 8 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Westwood, MA (14 miles from Everett, MA)
- 9 days ago
- Westwood, MA (14 miles from Everett, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
- Boston, MA (3 miles from Everett, MA)
- 9 days ago
- Boston, MA (3 miles from Everett, MA)
- 9 days ago
Company Description Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading...
Demographic Data for Everett, MA
Moving to Everett, MA? Find some basic demographic data about Everett, MA below.
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Salary for Customer Service Manager Jobs in Everett, MA
Highest Education Level
Customer Service Managers in Everett, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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