Customer Service Manager Jobs in Barnstable, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonPart time Customer Experience Manager (afternoon and night)
- Michaels Stores
- Hyannis, MA (2 miles from Barnstable, MA)
- 15 days ago
- Hyannis, MA (2 miles from Barnstable, MA)
- 15 days ago
Store - HYANNIS, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Maintain store recovery standards to deliver our...
In Person Part TimeFull Time Customer Experience Manager
- Michaels Stores
- Wareham, MA (21 miles from Barnstable, MA)
- 15 days ago
- Wareham, MA (21 miles from Barnstable, MA)
- 15 days ago
Store - BOS-WAREHAM, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Full TimeCustomer Service Supervisor TJX Companies 3.5 ( ) Barnstable, MA for later Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
In Person- The TJX Companies, Inc.
- Hyannis, MA (2 miles from Barnstable, MA)
- 19 days ago
- Hyannis, MA (2 miles from Barnstable, MA)
- 19 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person- Whole Foods Market
- Barnstable, MA
- 20 days ago
- Barnstable, MA
- 20 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Plymouth, MA (21 miles from Barnstable, MA)
- 29 days ago
- Plymouth, MA (21 miles from Barnstable, MA)
- 29 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full Time- TruGreen
- South Dennis, MA (7 miles from Barnstable, MA)
- 60+ days ago
- South Dennis, MA (7 miles from Barnstable, MA)
- 60+ days ago
1014626 New Venture Drive, South Dennis, Massachusetts 02660 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
In PersonCustomer Experience Manager Part Time
- Michaels Stores
- Teaticket, MA (15 miles from Barnstable, MA)
- 90+ days ago
- Teaticket, MA (15 miles from Barnstable, MA)
- 90+ days ago
Store - FALMOUTH, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- Plymouth, MA (21 miles from Barnstable, MA)
- 90+ days ago
- Plymouth, MA (21 miles from Barnstable, MA)
- 90+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeDemographic Data for Barnstable, MA
Moving to Barnstable, MA? Find some basic demographic data about Barnstable, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Barnstable, MA
Highest Education Level
Customer Service Managers in Barnstable, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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