Customer Service Manager Jobs in Thurmont, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hagerstown, MD (15 miles from Thurmont, MD)
- 3 days ago
- Hagerstown, MD (15 miles from Thurmont, MD)
- 3 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
FT Assistant Manager Customer Service
- Woodbine, MD (24 miles from Thurmont, MD)
- 9 days ago
- Woodbine, MD (24 miles from Thurmont, MD)
- 9 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 272682 Address: USA-MD-Woodbine-705 Lisbon Center Drive Store Code: Store 02611 Front End (7234929) Food Lion has been providing an...
Systems & Client Services Manager
- Westminster, MD (23 miles from Thurmont, MD)
- 12 days ago
- Westminster, MD (23 miles from Thurmont, MD)
- 12 days ago
Systems & Client Services Manager Information Pay Range (Grade): $88,255 - $158,850 (A600) Employment Type: Full-Time, 40 hours per week Organization: Technology Services - Client/System Services...
3 Thurmont Blvd Thurmont Maryland, 21788, Starting Pay: $19.25 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
Client Service Coordinator - 000455
- Frederick, MD (10 miles from Thurmont, MD)
- 30+ days ago
- Frederick, MD (10 miles from Thurmont, MD)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Mgr Customer Service II - Grove Defense
- Shady Grove, PA (18 miles from Thurmont, MD)
- 30+ days ago
- Shady Grove, PA (18 miles from Thurmont, MD)
- 30+ days ago
Responsibilities: Ensure superior aftermarket service and support for parts, technical service, warranty, and related customer requirements for Manitowoc Cranes' product. Maintain and develop...
The Operations Manager is responsible to provide leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management and...
Demographic Data for Thurmont, MD
Moving to Thurmont, MD? Find some basic demographic data about Thurmont, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Thurmont, MD
Highest Education Level
Customer Service Managers in Thurmont, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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