Customer Service Manager Jobs in Olney, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Washington, DC (17 miles from Olney, MD)
- 30+ days ago
- Washington, DC (17 miles from Olney, MD)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Customer Service Manager to join our team in JBAB Washington, DC. The position is onsite....
- Chevy Chase, MD (11 miles from Olney, MD)
- 1 hour ago
- Chevy Chase, MD (11 miles from Olney, MD)
- 1 hour ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Information Technology Customer Relations Manager
- Reston, VA (19 miles from Olney, MD)
- 8 hours ago
- Reston, VA (19 miles from Olney, MD)
- 8 hours ago
Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and...
Client Services Manager, Home Health
- Falls Church, VA (20 miles from Olney, MD)
- 1 day ago
- Falls Church, VA (20 miles from Olney, MD)
- 1 day ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Falls Church, VA M edicare certified Home Health Office. If you are looking for an exciting career opportunity in...
- Sterling, VA (21 miles from Olney, MD)
- 1 day ago
- Sterling, VA (21 miles from Olney, MD)
- 1 day ago
Overview Under the direction of the Customer Service Manager, supports the commercial services division to coordinate, track, enter, and manage various activities for business clients, industrial facilities...
Client Service Manager, Government - Washington, DC
- Bethesda, MD (12 miles from Olney, MD)
- 2 days ago
- Bethesda, MD (12 miles from Olney, MD)
- 2 days ago
Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...
Customer Experience Manager Full Time
- Bowie, MD (20 miles from Olney, MD)
- 2 days ago
- Bowie, MD (20 miles from Olney, MD)
- 2 days ago
Store - DC-BOWIE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Information Technology Customer Relations Manager
- Camp Springs, MD (23 miles from Olney, MD)
- 2 days ago
- Camp Springs, MD (23 miles from Olney, MD)
- 2 days ago
Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and...
Retail Customer Service Supervisor
- Vienna, VA (19 miles from Olney, MD)
- 2 days ago
- Vienna, VA (19 miles from Olney, MD)
- 2 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Client Service Coordinator - 005022
- Ellicott City, MD (16 miles from Olney, MD)
- 2 days ago
- Ellicott City, MD (16 miles from Olney, MD)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Chevy Chase, MD (11 miles from Olney, MD)
- 3 days ago
- Chevy Chase, MD (11 miles from Olney, MD)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Area Customer Service Coordinator
- Washington, DC (17 miles from Olney, MD)
- 4 days ago
- Washington, DC (17 miles from Olney, MD)
- 4 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
- Halethorpe, MD (22 miles from Olney, MD)
- 4 days ago
- Halethorpe, MD (22 miles from Olney, MD)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Columbia, MD (10 miles from Olney, MD)
- 6 days ago
- Columbia, MD (10 miles from Olney, MD)
- 6 days ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
Regional Client Service Director
- Washington, DC (17 miles from Olney, MD)
- 7 days ago
- Washington, DC (17 miles from Olney, MD)
- 7 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Demographic Data for Olney, MD
Moving to Olney, MD? Find some basic demographic data about Olney, MD below.
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Salary for Customer Service Manager Jobs in Olney, MD
Highest Education Level
Customer Service Managers in Olney, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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