Customer Service Manager Jobs in Lanham, MD

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 44 Jobs

Customer Care Coordinator

Jushi
Arlington, VA (13 miles from Lanham, MD)
14 hours ago

Arlington, VA (13 miles from Lanham, MD)
14 hours ago

Want to make a meaningful difference in peoples lives while earning a competitive salary? At Jushi Holdings Inc. ) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis...

In Person

Director Client Services Workers Compensation

Sedgwick
Alexandria, VA (14 miles from Lanham, MD)
17 hours ago

Alexandria, VA (14 miles from Lanham, MD)
17 hours ago

By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

In Person

Customer Service Supervisor

Wawa
Hyattsville, MD (6 miles from Lanham, MD)
20 hours ago

Hyattsville, MD (6 miles from Lanham, MD)
20 hours ago

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...

In Person

Senior Manager, Client Services Management

L3Harris Technologies
Washington, DC (10 miles from Lanham, MD)
21 hours ago

Washington, DC (10 miles from Lanham, MD)
21 hours ago

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers mission and quest...

In Person

Manager, Customer Service LTC Transactions

Genworth Financial
Washington, DC (10 miles from Lanham, MD)
1 day ago

Washington, DC (10 miles from Lanham, MD)
1 day ago

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet...

Remote

Customer Care Coordinator 1

TalentBurst
Falls Church, VA (17 miles from Lanham, MD)
1 day ago

Falls Church, VA (17 miles from Lanham, MD)
1 day ago

Title: Customer Care Coordinator 1 Duration: 6 Months Shift: Monday-Friday 8:30am-5pm and every other weekend Training schedule: Monday-Friday 8am-4:30pm for the first 3 weeks The Customer Care...

In Person

Sr. Manager, Customer Care (Call Center)

Washington Suburban Sanitary Commission
Laurel, MD (9 miles from Lanham, MD)
1 day ago

Laurel, MD (9 miles from Lanham, MD)
1 day ago

Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...

In Person

Customer Success Manager Government (Defense Industrial Base)

Exiger
McLean, VA (16 miles from Lanham, MD)
3 days ago

McLean, VA (16 miles from Lanham, MD)
3 days ago

Who We Are: Exiger transforms supply chains into a strategic advantageadvancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers...

Hybrid

Customer Care Coordinator

TechWish
Falls Church, VA (17 miles from Lanham, MD)
5 days ago

Falls Church, VA (17 miles from Lanham, MD)
5 days ago

Customer Care Coordinator-2 (Night Shift) Location: Falls Church, VA Location (remote/on-site/Hybrid): on-site Hours/Week: 40 hours/week Schedule: 9pm-7:30am rotating days and every other weekend...

Remote

Customer Experience Manager PT Rockville

Michaels Stores
Rockville, MD (17 miles from Lanham, MD)
5 days ago

Rockville, MD (17 miles from Lanham, MD)
5 days ago

Store - DC-ROCKVILLE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

In Person Part Time

Customer Care Coordinator I - 2nd

Randstad
Falls Church, VA (17 miles from Lanham, MD)
6 days ago

Falls Church, VA (17 miles from Lanham, MD)
6 days ago

Customer Care Coordinator I Pay: $17- $20 Position Overview Are you looking to make a meaningful impact in healthcare? As a Customer Care Coordinator I, you will serve as the vital liaison between...

In Person

Customer Service Manager

Transdevna
Capitol Heights, MD (1 mile from Lanham, MD)
10 days ago

Capitol Heights, MD (1 mile from Lanham, MD)
10 days ago

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing...

In Person

FT Assistant Manager Customer Service

Food Lion
Waldorf, MD (24 miles from Lanham, MD)
11 days ago

Waldorf, MD (24 miles from Lanham, MD)
11 days ago

Search for more jobs FT Assistant Manager Customer Service Posting Date: 03/19/2025 Waldorf, MD APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 364190 Address:...

In Person

Senior Client Service Manager - Commercial Lines

Gallagher
McLean, VA (16 miles from Lanham, MD)
11 days ago

McLean, VA (16 miles from Lanham, MD)
11 days ago

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital...

Remote

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Whole Foods
Silver Spring, MD (8 miles from Lanham, MD)
12 days ago

Silver Spring, MD (8 miles from Lanham, MD)
12 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...

In Person

View all 44 jobs

Demographic Data for Lanham, MD

Moving to Lanham, MD? Find some basic demographic data about Lanham, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Lanham, MD

Local

National

Total Population

43,623

Number of Businesses

1,046

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Customer Service

aIt takes months to find a customer, one second to lose one.a_x009d_ a Vince Lombardi Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Manager Jobs in Lanham, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Lanham, MD offer the following education background

Bachelor's Degree

38.2%

High School or GED

20.4%

Associate's Degree

14.3%

Master's Degree

12.1%

Vocational Degree or Certification

10.9%

Some College

2.7%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Lanham, MD

4-6 years

43.8%

1-2 years

15.7%

2-4 years

15.0%

None

11.8%

10+ years

7.6%

Less than 1 year

4.8%

8-10 years

1.3%

6-8 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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