Customer Service Manager Jobs in Bowie, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - East
- Mark43
- Washington, DC (17 miles from Bowie, MD)
- 1 hour ago
- Washington, DC (17 miles from Bowie, MD)
- 1 hour ago
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time....
RemoteCustomer Experience Manager FT Rockville
- Michaels Stores, Inc.
- Rockville, MD (23 miles from Bowie, MD)
- 1 hour ago
- Rockville, MD (23 miles from Bowie, MD)
- 1 hour ago
Store - DC-ROCKVILLE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Whole Foods Market
- Washington, DC (17 miles from Bowie, MD)
- 2 hours ago
- Washington, DC (17 miles from Bowie, MD)
- 2 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Jushi
- Arlington, VA (20 miles from Bowie, MD)
- 20 hours ago
- Arlington, VA (20 miles from Bowie, MD)
- 20 hours ago
Want to make a meaningful difference in peoples lives while earning a competitive salary? At Jushi Holdings Inc. ) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Alexandria, VA (21 miles from Bowie, MD)
- 23 hours ago
- Alexandria, VA (21 miles from Bowie, MD)
- 23 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In Person- Wawa
- Hyattsville, MD (12 miles from Bowie, MD)
- 1 day ago
- Hyattsville, MD (12 miles from Bowie, MD)
- 1 day ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonSenior Manager, Client Services Management
- L3Harris Technologies
- Washington, DC (17 miles from Bowie, MD)
- 1 day ago
- Washington, DC (17 miles from Bowie, MD)
- 1 day ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers mission and quest...
In PersonManager, Customer Service LTC Transactions
- Genworth Financial
- Washington, DC (17 miles from Bowie, MD)
- 1 day ago
- Washington, DC (17 miles from Bowie, MD)
- 1 day ago
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet...
Remote- TalentBurst
- Falls Church, VA (23 miles from Bowie, MD)
- 1 day ago
- Falls Church, VA (23 miles from Bowie, MD)
- 1 day ago
Title: Customer Care Coordinator 1 Duration: 6 Months Shift: Monday-Friday 8:30am-5pm and every other weekend Training schedule: Monday-Friday 8am-4:30pm for the first 3 weeks The Customer Care...
In PersonSr. Manager, Customer Care (Call Center)
- Washington Suburban Sanitary Commission
- Laurel, MD (10 miles from Bowie, MD)
- 1 day ago
- Laurel, MD (10 miles from Bowie, MD)
- 1 day ago
Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...
In PersonAssistant Customer Experience Manager
- Weis
- Dundalk, MD (22 miles from Bowie, MD)
- 1 day ago
- Dundalk, MD (22 miles from Bowie, MD)
- 1 day ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonCustomer Service Lead with Childcare or Child Education experience
- Triwave Solutions Inc
- Baltimore, MD (21 miles from Bowie, MD)
- 2 days ago
- Baltimore, MD (21 miles from Bowie, MD)
- 2 days ago
Customer Service Lead Role purpose Leads provider and family support operations across calls, email, voicemail, complaints, forms, escalations, multilingual coordination, and inquiry quality. Core...
In PersonCustomer Success Manager Government (Defense Industrial Base)
- Exiger
- McLean, VA (23 miles from Bowie, MD)
- 4 days ago
- McLean, VA (23 miles from Bowie, MD)
- 4 days ago
Who We Are: Exiger transforms supply chains into a strategic advantageadvancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers...
HybridPart-Time Customer Service Supervisor - BWI Airport
- PrimeFlight
- Baltimore, MD (21 miles from Bowie, MD)
- 5 days ago
- Baltimore, MD (21 miles from Bowie, MD)
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimePart-Time Customer Service Lead- BWI Airport
- PrimeFlight
- Baltimore, MD (21 miles from Bowie, MD)
- 5 days ago
- Baltimore, MD (21 miles from Bowie, MD)
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a...
In Person Part TimeDemographic Data for Bowie, MD
Moving to Bowie, MD? Find some basic demographic data about Bowie, MD below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Bowie, MD
Highest Education Level
Customer Service Managers in Bowie, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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