Customer Service Manager Jobs in Scarborough, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Dominos Pizza Assistant Manager and CSR Wanted
- Freeport, ME (22 miles from Scarborough, ME)
- 7 hours ago
- Freeport, ME (22 miles from Scarborough, ME)
- 7 hours ago
un Domino's Pizza Assistant Manager and CSR Wanted!! (Freeport) image 1 of 1 compensation: Hourly TBD employment type: job title: Shift Runner CSR Locally owned and operated Domino's Pizza located...
- Portland, ME (6 miles from Scarborough, ME)
- 4 days ago
- Portland, ME (6 miles from Scarborough, ME)
- 4 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Domino's Pizza Assistant Manager and CSR Wanted
- Freeport, ME (22 miles from Scarborough, ME)
- 4 days ago
- Freeport, ME (22 miles from Scarborough, ME)
- 4 days ago
Locally owned and operated Domino's Pizza located at 8 School St Freeport, Maine is looking to fill full-time and part time and full time Assistant Manager and CSR positions. Want to work in a...
Customer Service Supervisor - CUSTO007755
- Westbrook, ME (8 miles from Scarborough, ME)
- 7 days ago
- Westbrook, ME (8 miles from Scarborough, ME)
- 7 days ago
What Youll Get to Do The Customer Service Supervisor is focused on fostering a teamwork environment and reports to the Regional Customer Service Manager....
PT Customer Experience Manager
- Biddeford, ME (10 miles from Scarborough, ME)
- 13 days ago
- Biddeford, ME (10 miles from Scarborough, ME)
- 13 days ago
Store - BIDDEFORD, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager - FT
- Biddeford, ME (10 miles from Scarborough, ME)
- 14 days ago
- Biddeford, ME (10 miles from Scarborough, ME)
- 14 days ago
Store - BIDDEFORD, MEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- South Portland, ME (3 miles from Scarborough, ME)
- 15 days ago
- South Portland, ME (3 miles from Scarborough, ME)
- 15 days ago
+ Troubleshoots customer issues and empowers representatives to provide one-call resolutions.?? + Tracks and escalates recurring issues and common solutions to team leadership....
Customer Service Coordinator in Kennebunk
- Kennebunk, ME (17 miles from Scarborough, ME)
- 30+ days ago
- Kennebunk, ME (17 miles from Scarborough, ME)
- 30+ days ago
Customer Service Coordinator Pay Rate: $18 per hour Schedule: Full-Time, Days Assignment Length: Temp-to-Hire We are seeking a Customer Service Coordinator with strong communication,...
- Westbrook, ME (8 miles from Scarborough, ME)
- 60+ days ago
- Westbrook, ME (8 miles from Scarborough, ME)
- 60+ days ago
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Demographic Data for Scarborough, ME
Moving to Scarborough, ME? Find some basic demographic data about Scarborough, ME below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Scarborough, ME
Highest Education Level
Customer Service Managers in Scarborough, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »