Customer Service Manager Jobs in Scarborough, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Customer Service Manager Trainee (H)
- Hannaford Bros Co
- Sanford, ME (24 miles from Scarborough, ME)
- 8 days ago
- Sanford, ME (24 miles from Scarborough, ME)
- 8 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 501718 Address: USA-ME-Sanford-800 Main Street Store Code: Store 08390 Management (2741221) Hannaford Supermarkets started out as a...
In PersonAccount Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
- Res-Care, Inc.
- Portland, ME (6 miles from Scarborough, ME)
- 13 days ago
- Portland, ME (6 miles from Scarborough, ME)
- 13 days ago
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services...
In PersonFT Assistant Manager Customer Service
- Hannaford Bros Co
- South Portland, ME (3 miles from Scarborough, ME)
- 15 days ago
- South Portland, ME (3 miles from Scarborough, ME)
- 15 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 501238 Address: USA-ME-South Portland-50 Cottage Road Store Code: Store 08279 Front End (5151693) Hannaford Supermarkets started out...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Westbrook, ME (8 miles from Scarborough, ME)
- 22 days ago
- Westbrook, ME (8 miles from Scarborough, ME)
- 22 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeFT Customer Service Manager Trainee (H)
- Hannaford
- Yarmouth, ME (16 miles from Scarborough, ME)
- 30+ days ago
- Yarmouth, ME (16 miles from Scarborough, ME)
- 30+ days ago
at Hannaford in Yarmouth, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 497556 USA Store Code: Store 08188 Management (2741161) Hannaford...
In PersonFT Assistant Manager Customer Service
- Hannaford
- Falmouth, ME (11 miles from Scarborough, ME)
- 30+ days ago
- Falmouth, ME (11 miles from Scarborough, ME)
- 30+ days ago
at Hannaford in Falmouth, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 429058 USA Store Code: Store 08222 Front End (5151664) Hannaford...
In Person- TruGreen
- Westbrook, ME (8 miles from Scarborough, ME)
- 45+ days ago
- Westbrook, ME (8 miles from Scarborough, ME)
- 45+ days ago
1014622 Delta Dr, Westbrook, Maine 04092 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus...
In PersonDemographic Data for Scarborough, ME
Moving to Scarborough, ME? Find some basic demographic data about Scarborough, ME below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Scarborough, ME
Highest Education Level
Customer Service Managers in Scarborough, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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