Customer Service Manager Jobs in Auburn, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
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In PersonFT Customer Service Manager Trainee (H)
- Hannaford
- Yarmouth, ME (20 miles from Auburn, ME)
- 30+ days ago
- Yarmouth, ME (20 miles from Auburn, ME)
- 30+ days ago
at Hannaford in Yarmouth, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 497556 USA Store Code: Store 08188 Management (2741161) Hannaford...
In PersonFT Customer Service Manager Trainee (H)
- Hannaford Bros Co
- North Windham, ME (22 miles from Auburn, ME)
- 30+ days ago
- North Windham, ME (22 miles from Auburn, ME)
- 30+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 497691 Address: USA-ME-North Windham-797 Roosevelt Trail Store Code: Store 08345 Management (2741170) Hannaford Supermarkets started...
In PersonFT Assistant Manager Customer Service
- Hannaford
- Falmouth, ME (23 miles from Auburn, ME)
- 30+ days ago
- Falmouth, ME (23 miles from Auburn, ME)
- 30+ days ago
at Hannaford in Falmouth, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 429058 USA Store Code: Store 08222 Front End (5151664) Hannaford...
In PersonDemographic Data for Auburn, ME
Moving to Auburn, ME? Find some basic demographic data about Auburn, ME below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Auburn, ME
Highest Education Level
Customer Service Managers in Auburn, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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