Customer Service Manager Jobs in Metairie, LA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-14 of 14 Jobs

Supervisor Customer Service - MSY

  • Kenner, LA (5 miles from Metairie, LA)
  • 14 hours ago
  • Kenner, LA (5 miles from Metairie, LA)
  • 14 hours ago

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...

Sr. Mgr, Customer Care Strategy Data & Analytics

  • New Orleans, LA (5 miles from Metairie, LA)
  • 20 hours ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 20 hours ago

Purpose This role is integral to guiding the strategic direction of our customer care organization by utilizing data analytics and innovative technologies. Then incumbent leads the analytics...

Associate Client Service Manager

  • Metairie, LA
  • 1 day ago
  • Metairie, LA
  • 1 day ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Supervisor Customer Service - MSY

  • New Orleans, LA (5 miles from Metairie, LA)
  • 1 day ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 1 day ago

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...

Client Service Coordinator

  • Elmwood, LA (3 miles from Metairie, LA)
  • 1 day ago
  • Elmwood, LA (3 miles from Metairie, LA)
  • 1 day ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Microsoft D365 CRM, Director

  • New Orleans, LA (5 miles from Metairie, LA)
  • 3 days ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 3 days ago

Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...

Customer Service Mgr

  • New Orleans, LA (5 miles from Metairie, LA)
  • 6 days ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 6 days ago

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....

Retail Customer Service Supervisor

  • New Orleans, LA (5 miles from Metairie, LA)
  • 15 days ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 15 days ago

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...

Customer Experience Manager - Victoria's Secret - Oakwood - Gretna, LA

  • Gretna, LA (8 miles from Metairie, LA)
  • 17 days ago
  • Gretna, LA (8 miles from Metairie, LA)
  • 17 days ago

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Personal Lines Client Service Manager

  • Metairie, LA
  • 24 days ago
  • Metairie, LA
  • 24 days ago

The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing...

Customer Service Supervisor

  • Gretna, LA (8 miles from Metairie, LA)
  • 30+ days ago
  • Gretna, LA (8 miles from Metairie, LA)
  • 30+ days ago

PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...

Head of Customer Support- Must relocate

  • New Orleans, LA (5 miles from Metairie, LA)
  • 60+ days ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 60+ days ago

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local...

Remote Work

Customer Service Supervisor (Caesars New Orleans)

  • New Orleans, LA (5 miles from Metairie, LA)
  • 90+ days ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 90+ days ago

JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver...

Customer Service Lead (Caesars New Orleans)

  • New Orleans, LA (5 miles from Metairie, LA)
  • 90+ days ago
  • New Orleans, LA (5 miles from Metairie, LA)
  • 90+ days ago

JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver...

Demographic Data for Metairie, LA

Moving to Metairie, LA? Find some basic demographic data about Metairie, LA below.

Local
National
141,964
5,181
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Metairie, LA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Metairie, LA offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
12.0%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Metairie, LA
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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