Customer Service Manager Jobs in Gonzales, LA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Tanger Outlet at Gonzales - Gonzales, LA
- Gonzales, LA
- 2 days ago
- Gonzales, LA
- 2 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Personal Lines Client Service Manager II
- Plattenville, LA (17 miles from Gonzales, LA)
- 4 days ago
- Plattenville, LA (17 miles from Gonzales, LA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote Work- Baton Rouge, LA (21 miles from Gonzales, LA)
- 18 days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 18 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 30+ days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 30+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Small Business Client Service Manager
- Plattenville, LA (17 miles from Gonzales, LA)
- 30+ days ago
- Plattenville, LA (17 miles from Gonzales, LA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 60+ days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Part Time Customer Experience Manager
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 90+ days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 90+ days ago
Store - BATON ROUGE, LADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Gonzales, LA
Moving to Gonzales, LA? Find some basic demographic data about Gonzales, LA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Gonzales, LA
Highest Education Level
Customer Service Managers in Gonzales, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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