Customer Service Manager Jobs in Walton, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager (CVG)
- Erlanger, KY (10 miles from Walton, KY)
- 1 day ago
- Erlanger, KY (10 miles from Walton, KY)
- 1 day ago
Just like an airline hub that connects customers with their flights, are you the go-to person who connects customers with the right solutions? Then L2 Aviation is looking for you! You will have a...
Commercial Insurance Client Service Manager
- Cincinnati, OH (21 miles from Walton, KY)
- 4 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 4 days ago
['Higginbotham', '4.4', 'Commercial Insurance Client Service Manager', 'Apply on employer site', 'Apply now', 'Cincinnati, OH', '', '$55K - $86K', '\xa0', '(Glassdoor est.)'][]
Customer Service Lead - Part-Time
- Cincinnati, OH (21 miles from Walton, KY)
- 7 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Cincinnati, OH (21 miles from Walton, KY)
- 10 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 10 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Cincinnati, OH (21 miles from Walton, KY)
- 11 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 11 days ago
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
Retail Customer Service Supervisor
- Cincinnati, OH (21 miles from Walton, KY)
- 12 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Coordinator - Weekends Required
- Cincinnati, OH (21 miles from Walton, KY)
- 13 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 13 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
- Erlanger, KY (10 miles from Walton, KY)
- 13 days ago
- Erlanger, KY (10 miles from Walton, KY)
- 13 days ago
Location: 3721 O Hara Rd, Erlanger, KY 41018 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
- Cincinnati, OH (21 miles from Walton, KY)
- 14 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 14 days ago
The pay range is $60,000.00 - $120,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and...
Customer Success Manager- Education
- Cincinnati, OH (21 miles from Walton, KY)
- 15 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 15 days ago
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Full Time Customer Experience Manager
- Cincinnati, OH (21 miles from Walton, KY)
- 16 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 16 days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Coordinator - Bilingual (Mandarin)
- Fort Thomas, KY (17 miles from Walton, KY)
- 17 days ago
- Fort Thomas, KY (17 miles from Walton, KY)
- 17 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Customer Service Coordinator - Bilingual (Mandarin)
- Erlanger, KY (10 miles from Walton, KY)
- 17 days ago
- Erlanger, KY (10 miles from Walton, KY)
- 17 days ago
Country USA State Kentucky City Erlanger Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
- Cincinnati, OH (21 miles from Walton, KY)
- 18 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 18 days ago
About Ohio Valley Goodwill Industries** Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Cincinnati, OH (21 miles from Walton, KY)
- 18 days ago
- Cincinnati, OH (21 miles from Walton, KY)
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkDemographic Data for Walton, KY
Moving to Walton, KY? Find some basic demographic data about Walton, KY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Walton, KY
Highest Education Level
Customer Service Managers in Walton, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »