Customer Service Manager Jobs in Lenexa, KS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Kansas City, MO (13 miles from Lenexa, KS)
- 1 day ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 1 day ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonCustomer Service Supervisor - Red Bridge
- Mid-Continent Public Library
- Kansas City, MO (13 miles from Lenexa, KS)
- 1 day ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 1 day ago
Job Title: Customer Service Supervisor Branch or Department: Assigned Branch Reports to: Branch Management Team Supervises: N/A FLSA Status: Overtime Nonexempt Benefits Classification: Full Time...
In Person- Hobby Lobby Stores
- Kansas City, MO (24 miles from Lenexa, KS)
- 2 days ago
- Kansas City, MO (24 miles from Lenexa, KS)
- 2 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In Person- Hobby Lobby
- Kansas City, MO (13 miles from Lenexa, KS)
- 3 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 3 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In Person- Gallagher
- Independence, MO (20 miles from Lenexa, KS)
- 5 days ago
- Independence, MO (20 miles from Lenexa, KS)
- 5 days ago
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In Person- Five Below Inc
- Kansas City, MO (13 miles from Lenexa, KS)
- 6 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Oracle
- Kansas City, MO (13 miles from Lenexa, KS)
- 7 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 7 days ago
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Preferred Hub Locations...
In Person- Whole Foods Market
- Kansas City, MO (13 miles from Lenexa, KS)
- 8 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 8 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonPart-time Customer Service Supervisor - MCI Airport
- PrimeFlight
- Kansas City, MO (13 miles from Lenexa, KS)
- 25 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 25 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimeCustomer Service Lead - Part-Time
- Burlington
- Shawnee Mission, KS (7 miles from Lenexa, KS)
- 28 days ago
- Shawnee Mission, KS (7 miles from Lenexa, KS)
- 28 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Charter Spectrum
- Kansas City, MO (13 miles from Lenexa, KS)
- 30+ days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 30+ days ago
center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
In Person- Arthur J Gallagher & Co.
- Kansas City, KS (14 miles from Lenexa, KS)
- 30+ days ago
- Kansas City, KS (14 miles from Lenexa, KS)
- 30+ days ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonClient Service Manager - Commercial Lines
- Gallagher
- Independence, MO (20 miles from Lenexa, KS)
- 30+ days ago
- Independence, MO (20 miles from Lenexa, KS)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonMedical Equipment Customer Service Supervisor
- Rotech Healthcare Inc.
- Shawnee, KS (6 miles from Lenexa, KS)
- 45+ days ago
- Shawnee, KS (6 miles from Lenexa, KS)
- 45+ days ago
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators,...
In Person- Examinetics
- Overland Park, KS (8 miles from Lenexa, KS)
- 45+ days ago
- Overland Park, KS (8 miles from Lenexa, KS)
- 45+ days ago
Examinetics is a hiring a driven and customer focused Client Services Coordinator to join our team! This is a full-time position located at our corporate office in Overland Park, KS. The Client...
In PersonDemographic Data for Lenexa, KS
Moving to Lenexa, KS? Find some basic demographic data about Lenexa, KS below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Lenexa, KS
Highest Education Level
Customer Service Managers in Lenexa, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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