Customer Service Manager Jobs in Franklin, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Whiteland, IN (5 miles from Franklin, IN)
- 10 hours ago
- Whiteland, IN (5 miles from Franklin, IN)
- 10 hours ago
Monday - Friday 11 AM - 7 PM OT Before/After shift and weekends as needed Customer Service Supervisor Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a...
Administrator, Customer Service - Device (French Bilingual)
- Indianapolis, IN (20 miles from Franklin, IN)
- 23 hours ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 23 hours ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
- Indianapolis, IN (20 miles from Franklin, IN)
- 5 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkSupervisor, Customer Service Management
- Indianapolis, IN (20 miles from Franklin, IN)
- 7 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote Work- Plainfield, IN (23 miles from Franklin, IN)
- 9 days ago
- Plainfield, IN (23 miles from Franklin, IN)
- 9 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Indianapolis, IN (20 miles from Franklin, IN)
- 11 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Sr Lead Customer Experience Manager
- Indianapolis, IN (20 miles from Franklin, IN)
- 12 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Indianapolis, IN (20 miles from Franklin, IN)
- 13 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 13 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Indianapolis, IN (20 miles from Franklin, IN)
- 14 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 14 days ago
Store - INDY-GREENWOOD, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Indianapolis, IN (20 miles from Franklin, IN)
- 14 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Retail Full Time Customer Service Coordinator
- Plainfield, IN (23 miles from Franklin, IN)
- 19 days ago
- Plainfield, IN (23 miles from Franklin, IN)
- 19 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Experience Manager - Victoria's Secret - Castleton Square - Indianapolis, IN
- Indianapolis, IN (20 miles from Franklin, IN)
- 23 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 23 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Indianapolis, IN (20 miles from Franklin, IN)
- 27 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 27 days ago
Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members...
Strategic Customer Success Manager
- Indianapolis, IN (20 miles from Franklin, IN)
- 28 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 28 days ago
Are you ready to make a difference? At Greenlight Guru, our leading SaaS platform helps some of the world's most innovative medical device companies bring higher quality, life-changing products to...
Scheduling Coordinator / Client Service Supervisor
- Indianapolis, IN (20 miles from Franklin, IN)
- 28 days ago
- Indianapolis, IN (20 miles from Franklin, IN)
- 28 days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Demographic Data for Franklin, IN
Moving to Franklin, IN? Find some basic demographic data about Franklin, IN below.
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Salary for Customer Service Manager Jobs in Franklin, IN
Highest Education Level
Customer Service Managers in Franklin, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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