Customer Service Manager Jobs in Evansville, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonClient Service Manager I, Employee Benefits
- Gallagher Benefit Services
- Evansville, IN
- 19 hours ago
- Evansville, IN
- 19 hours ago
Introduction At Gallagher Benefit Services, youre a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people...
In PersonIT Customer Relationship Manager/ Project Manager - Digital Technology Services
- Deaconess Health System
- Evansville, IN
- 10 days ago
- Evansville, IN
- 10 days ago
Join our Team We are looking for compassionate, caring IT Customer Relationship Manager/ Project Manager to join our talented staff of health care professionals as we continue to grow to be the...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Evansville, IN
- 30+ days ago
- Evansville, IN
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Atlas Van Lines
- Evansville, IN
- 30+ days ago
- Evansville, IN
- 30+ days ago
Overview Transportation Team | Atlas Van Lines At Atlas Van Lines, we're more than a moving company. We're a family of companies delivering transportation and logistics solutions across the globe....
In PersonCustomer Service Manager - Logistics & 3PL
- Philip Morris International
- Owensboro, KY (21 miles from Evansville, IN)
- 45+ days ago
- Owensboro, KY (21 miles from Evansville, IN)
- 45+ days ago
Customer Service Manager-Logistics & 3PL - Owensboro, KY Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible....
In Person- Five Below, Inc.
- Evansville, IN
- 60+ days ago
- Evansville, IN
- 60+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonDemographic Data for Evansville, IN
Moving to Evansville, IN? Find some basic demographic data about Evansville, IN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Evansville, IN
Highest Education Level
Customer Service Managers in Evansville, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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