Customer Service Manager Jobs in Castleton, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Indianapolis, IN (9 miles from Castleton, IN)
- 19 hours ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Neovia Logistics Services, LLC
- Greenfield, IN (16 miles from Castleton, IN)
- 23 hours ago
- Greenfield, IN (16 miles from Castleton, IN)
- 23 hours ago
JOB SUMMARY Provide supervision to the Customer Service department team at one or more Neovia facilities. JOB RESPONSIBILITIES Ensures the company is updated with the sufficient knowledge on the...
In Person- GEICO
- Fishers, IN (12 miles from Castleton, IN)
- 1 day ago
- Fishers, IN (12 miles from Castleton, IN)
- 1 day ago
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being...
In Person- Arbor Homes
- Indianapolis, IN (9 miles from Castleton, IN)
- 2 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 2 days ago
Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members...
In Person- Wawa, Inc.
- Brownsburg, IN (16 miles from Castleton, IN)
- 2 days ago
- Brownsburg, IN (16 miles from Castleton, IN)
- 2 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In Person- Whole Foods Market
- Indianapolis, IN (9 miles from Castleton, IN)
- 3 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 3 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Indianapolis, IN (9 miles from Castleton, IN)
- 5 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 5 days ago
This Position offers a $500 sign on bonus to New Ricoh team members! Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a...
In PersonArea Customer Service Coordinator
- Ricoh
- Indianapolis, IN (9 miles from Castleton, IN)
- 5 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 5 days ago
This position offers a $500 sign on for New Ricoh team members! Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital...
In PersonUnit Customer Experience Manager I
- IKEA North America Services, LLC
- Fishers, IN (12 miles from Castleton, IN)
- 5 days ago
- Fishers, IN (12 miles from Castleton, IN)
- 5 days ago
Why we will love you A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and...
In PersonManager, Customer Service-Billing and Revenue in US, Indianapolis, IN
- The AES Corporation
- Indianapolis, IN (9 miles from Castleton, IN)
- 11 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 11 days ago
Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in...
In Person- Arthur J Gallagher & Co.
- Indianapolis, IN (9 miles from Castleton, IN)
- 11 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 11 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Five Below
- Noblesville, IN (12 miles from Castleton, IN)
- 16 days ago
- Noblesville, IN (12 miles from Castleton, IN)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Republic Services
- Indianapolis, IN (9 miles from Castleton, IN)
- 21 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 21 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
In Person- Gallagher
- Indianapolis, IN (9 miles from Castleton, IN)
- 21 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 21 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Hobby Lobby
- Indianapolis, IN (9 miles from Castleton, IN)
- 27 days ago
- Indianapolis, IN (9 miles from Castleton, IN)
- 27 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonDemographic Data for Castleton, IN
Moving to Castleton, IN? Find some basic demographic data about Castleton, IN below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Castleton, IN
Highest Education Level
Customer Service Managers in Castleton, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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