Customer Service Manager Jobs in Brownsburg, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 19 hours ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- GEICO
- Clayton, IN (16 miles from Brownsburg, IN)
- 1 day ago
- Clayton, IN (16 miles from Brownsburg, IN)
- 1 day ago
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being...
In Person- Arbor Homes
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 2 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 2 days ago
Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members...
In PersonSoar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In Person- Whole Foods Market
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 3 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 3 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 5 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 5 days ago
This Position offers a $500 sign on bonus to New Ricoh team members! Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a...
In PersonArea Customer Service Coordinator
- Ricoh
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 5 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 5 days ago
This position offers a $500 sign on for New Ricoh team members! Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital...
In PersonManager, Customer Service-Billing and Revenue in US, Indianapolis, IN
- The AES Corporation
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 11 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 11 days ago
Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in...
In Person- Arthur J Gallagher & Co.
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 11 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 11 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Republic Services
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 21 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 21 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
In Person- Gallagher
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 21 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 21 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Hobby Lobby
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 27 days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 27 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonInside Sales, Customer Service Professional
- Honest Abe Roofing of Macon Georgia
- Castleton, IN (16 miles from Brownsburg, IN)
- 30+ days ago
- Castleton, IN (16 miles from Brownsburg, IN)
- 30+ days ago
Benefits: Bonus based on performance Company parties Competitive salary Free uniforms Opportunity for advancement Paid time off Inside Customer Service Pro - Make $18-21/hr + Bonus *Indianapolis...
In PersonInside Sales, Customer Service Professional
- Honest Abe Roofing
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 30+ days ago
- Indianapolis, IN (15 miles from Brownsburg, IN)
- 30+ days ago
Benefits: Bonus based on performance Company parties Competitive salary Free uniforms Opportunity for advancement Paid time off Inside Customer Service Pro - Make $18-21/hr + Bonus Indianapolis...
In Person- DHL
- Plainfield, IN (12 miles from Brownsburg, IN)
- 30+ days ago
- Plainfield, IN (12 miles from Brownsburg, IN)
- 30+ days ago
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is...
In PersonDemographic Data for Brownsburg, IN
Moving to Brownsburg, IN? Find some basic demographic data about Brownsburg, IN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Brownsburg, IN
Highest Education Level
Customer Service Managers in Brownsburg, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »