Customer Service Manager Jobs in Romeoville, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Multi Site Customer Service Coordinator
- Ricoh
- Downers Grove, IL (12 miles from Romeoville, IL)
- 9 hours ago
- Downers Grove, IL (12 miles from Romeoville, IL)
- 9 hours ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- Greif
- Carol Stream, IL (19 miles from Romeoville, IL)
- 2 days ago
- Carol Stream, IL (19 miles from Romeoville, IL)
- 2 days ago
Job Requisition #: 034388 Customer Service Manager (Open) Job Description: The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Yorkville, IL (17 miles from Romeoville, IL)
- 5 days ago
- Yorkville, IL (17 miles from Romeoville, IL)
- 5 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeCustomer Service Manager(Route & Account Management) - Romeoville, IL
- Compass Group USA Inc
- Romeoville, IL
- 6 days ago
- Romeoville, IL
- 6 days ago
Canteen Salary: $55,000 - $65,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food,...
In Person- Penske Truck Leasing
- Aurora, IL (13 miles from Romeoville, IL)
- 7 days ago
- Aurora, IL (13 miles from Romeoville, IL)
- 7 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonManager - Client Services - Retail Focus
- RR Donnelley & Sons
- Saint Charles, IL (22 miles from Romeoville, IL)
- 9 days ago
- Saint Charles, IL (22 miles from Romeoville, IL)
- 9 days ago
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the...
In Person- Canon Solutions America
- Itasca, IL (23 miles from Romeoville, IL)
- 9 days ago
- Itasca, IL (23 miles from Romeoville, IL)
- 9 days ago
About the Role Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short...
In PersonCustomer Care Coordinator - Order Experience I
- United Seating & Mobility
- Lombard, IL (17 miles from Romeoville, IL)
- 11 days ago
- Lombard, IL (17 miles from Romeoville, IL)
- 11 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
In PersonCustomer Service Manager - Romeoville, IL
- Compass Group
- Romeoville, IL
- 12 days ago
- Romeoville, IL
- 12 days ago
Salary: $55,000 - $65,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service,...
In PersonCustomer Service Manager II - Bloomingdale, IL
- Compass Group
- Bloomingdale, IL (21 miles from Romeoville, IL)
- 12 days ago
- Bloomingdale, IL (21 miles from Romeoville, IL)
- 12 days ago
Salary: $55,000 -$65,000/year Other Forms of Compensation: Yearly Bonus Opportunity, Mileage reimbursement & phone Growth. Opportunity. Excellence. Canteen brings break time to everyone. We...
In Person- Aston Carter
- Warrenville, IL (14 miles from Romeoville, IL)
- 12 days ago
- Warrenville, IL (14 miles from Romeoville, IL)
- 12 days ago
2-4+ years of recent experience in customer service, claims coordination, or administrative support within a corporate office Strong communication skills and a customer-first mindset Ability to...
Remote- Illinois Tool Works
- Carol Stream, IL (19 miles from Romeoville, IL)
- 12 days ago
- Carol Stream, IL (19 miles from Romeoville, IL)
- 12 days ago
Job Description: The Customer Service Manager is responsible for the day-to-day management of the Customer Relationship Representative team and focuses on the good operation of sales and service administration...
In Person- Michaels Stores
- Geneva, IL (20 miles from Romeoville, IL)
- 14 days ago
- Geneva, IL (20 miles from Romeoville, IL)
- 14 days ago
Store - CHI-GENEVA, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonP/T Customer Experience Manager
- Michaels Stores
- Bloomingdale, IL (21 miles from Romeoville, IL)
- 14 days ago
- Bloomingdale, IL (21 miles from Romeoville, IL)
- 14 days ago
Store - CHI-BLOOMINGDALE, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimePart Time Customer Service Coordinator
- The TJX Companies, Inc.
- Oak Lawn, IL (18 miles from Romeoville, IL)
- 19 days ago
- Oak Lawn, IL (18 miles from Romeoville, IL)
- 19 days ago
TK Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeDemographic Data for Romeoville, IL
Moving to Romeoville, IL? Find some basic demographic data about Romeoville, IL below.
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Salary for Customer Service Manager Jobs in Romeoville, IL
Highest Education Level
Customer Service Managers in Romeoville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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