Customer Service Manager Jobs in Smyrna, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marietta, GA (6 miles from Smyrna, GA)
- 3 hours ago
- Marietta, GA (6 miles from Smyrna, GA)
- 3 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Senior Manager, Customer Success (Mid-Market, Premium Experiences)
- Atlanta, GA (10 miles from Smyrna, GA)
- 4 hours ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 4 hours ago
Ready to lead at scale and drive transformative impact? As an M2, Customer Success Manager (CSM) Leader at Intuit, you are at the helm of shaping the future of customer success. This isn't just...
- Marietta, GA (6 miles from Smyrna, GA)
- 1 day ago
- Marietta, GA (6 miles from Smyrna, GA)
- 1 day ago
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of...
- Duluth, GA (21 miles from Smyrna, GA)
- 1 day ago
- Duluth, GA (21 miles from Smyrna, GA)
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Customer Success Manager (Mid-Market, Premium Experiences)
- Atlanta, GA (10 miles from Smyrna, GA)
- 1 day ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 1 day ago
At Intuit, our Customer Success Managers (CSMs) are trusted advisors, dedicated to helping our mid-market customers achieve success with Intuit Enterprise Suite (IES). As a CSM, you will build...
- Atlanta, GA (10 miles from Smyrna, GA)
- 2 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - Victoria's Secret - Perimeter Mall - Atlanta, GA
- Atlanta, GA (10 miles from Smyrna, GA)
- 2 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Client Services Coordinator, Ancillary Benefits
- Atlanta, GA (10 miles from Smyrna, GA)
- 3 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 3 days ago
About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty...
- Peachtree Corners, GA (17 miles from Smyrna, GA)
- 3 days ago
- Peachtree Corners, GA (17 miles from Smyrna, GA)
- 3 days ago
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the...
- Atlanta, GA (10 miles from Smyrna, GA)
- 5 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkFull Time Customer Experience Manager
- Roswell, GA (14 miles from Smyrna, GA)
- 5 days ago
- Roswell, GA (14 miles from Smyrna, GA)
- 5 days ago
Store - ATL-ROSWELL, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Manager, Customer Care - 362916-en_US
- Marietta, GA (6 miles from Smyrna, GA)
- 6 days ago
- Marietta, GA (6 miles from Smyrna, GA)
- 6 days ago
Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and...
Customer Service Supervisor, Commercial Services
- Duluth, GA (21 miles from Smyrna, GA)
- 6 days ago
- Duluth, GA (21 miles from Smyrna, GA)
- 6 days ago
Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we...
Customer Experience Manager - PT Nights and Weekends
- Dunwoody, GA (12 miles from Smyrna, GA)
- 7 days ago
- Dunwoody, GA (12 miles from Smyrna, GA)
- 7 days ago
Store - ATL-DUNWOODY/PERIMETER, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Supervisor, Customer Service Management
- Atlanta, GA (10 miles from Smyrna, GA)
- 8 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 8 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDemographic Data for Smyrna, GA
Moving to Smyrna, GA? Find some basic demographic data about Smyrna, GA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Smyrna, GA
Highest Education Level
Customer Service Managers in Smyrna, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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