Customer Service Manager Jobs in Roswell, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Assa Abloy
- Austell, GA (20 miles from Roswell, GA)
- 13 hours ago
- Austell, GA (20 miles from Roswell, GA)
- 13 hours ago
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural,...
In PersonCustomer Service Manager (Power Generation / HVAC Equipment)
- Power Secure
- Canton, GA (15 miles from Roswell, GA)
- 19 hours ago
- Canton, GA (15 miles from Roswell, GA)
- 19 hours ago
A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships....
In PersonCall Center Supervisor - Customer Care
- RXO Inc.
- Marietta, GA (12 miles from Roswell, GA)
- 23 hours ago
- Marietta, GA (12 miles from Roswell, GA)
- 23 hours ago
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
In PersonOversee quality assurance programs including call monitoring, scoring, and calibration sessions....
In Person- Serenity Mental Health Centers
- Sandy Springs, GA (8 miles from Roswell, GA)
- 2 days ago
- Sandy Springs, GA (8 miles from Roswell, GA)
- 2 days ago
Customer Service Supervisor Location: Sandy Springs, GA Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonDirector of Client Service Operations
- Staff Financial Group
- Dunwoody, GA (5 miles from Roswell, GA)
- 4 days ago
- Dunwoody, GA (5 miles from Roswell, GA)
- 4 days ago
Back To Results Director of Client Service Operations Job Description We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two...
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Atlanta, GA (21 miles from Roswell, GA)
- 4 days ago
- Atlanta, GA (21 miles from Roswell, GA)
- 4 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
Hybrid- JBT MAREL CORPORATION
- Alpharetta, GA (6 miles from Roswell, GA)
- 5 days ago
- Alpharetta, GA (6 miles from Roswell, GA)
- 5 days ago
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of...
Hybrid- Lawrenceville, GA (23 miles from Roswell, GA)
- 6 days ago
- Lawrenceville, GA (23 miles from Roswell, GA)
- 6 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. C ustomer Service Coordinator Lawrenceville, GA 30043 12...
In Person- High
- Atlanta, GA (21 miles from Roswell, GA)
- 7 days ago
- Atlanta, GA (21 miles from Roswell, GA)
- 7 days ago
At StructureCare, we don’t just restore parking garages, we protect what supports everything else. As a national leader in parking structure engineering, repair, and maintenance, we’ve worked on...
In Person- BJ's Wholesale Club
- Cumming, GA (19 miles from Roswell, GA)
- 7 days ago
- Cumming, GA (19 miles from Roswell, GA)
- 7 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- Autodesk Inc.
- Atlanta, GA (21 miles from Roswell, GA)
- 7 days ago
- Atlanta, GA (21 miles from Roswell, GA)
- 7 days ago
Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a...
In PersonSenior Manager - Client Services
- Infosys
- Atlanta, GA (21 miles from Roswell, GA)
- 8 days ago
- Atlanta, GA (21 miles from Roswell, GA)
- 8 days ago
Senior Director - New Business Sales in Industrial Manufacturing, Automobile and Aerospace/Defense Senior Manager Client Services Remote within USA - Work from anywhere Business Travel is...
RemoteMulti Site Customer Service Coordinator
- Ricoh
- Atlanta, GA (21 miles from Roswell, GA)
- 8 days ago
- Atlanta, GA (21 miles from Roswell, GA)
- 8 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- EssilorLuxottica Group
- Duluth, GA (13 miles from Roswell, GA)
- 10 days ago
- Duluth, GA (13 miles from Roswell, GA)
- 10 days ago
Requisition ID: 929692 Store #: E00858 Ops - Customer Svc - Admin FIELD Position: Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
In PersonDemographic Data for Roswell, GA
Moving to Roswell, GA? Find some basic demographic data about Roswell, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Roswell, GA
Highest Education Level
Customer Service Managers in Roswell, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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