Customer Service Manager Jobs in Johns Creek, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marietta, GA (21 miles from Johns Creek, GA)
- 3 hours ago
- Marietta, GA (21 miles from Johns Creek, GA)
- 3 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Marietta, GA (21 miles from Johns Creek, GA)
- 1 day ago
- Marietta, GA (21 miles from Johns Creek, GA)
- 1 day ago
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of...
- Duluth, GA (7 miles from Johns Creek, GA)
- 1 day ago
- Duluth, GA (7 miles from Johns Creek, GA)
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
- Peachtree Corners, GA (10 miles from Johns Creek, GA)
- 3 days ago
- Peachtree Corners, GA (10 miles from Johns Creek, GA)
- 3 days ago
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the...
- Lawrenceville, GA (16 miles from Johns Creek, GA)
- 3 days ago
- Lawrenceville, GA (16 miles from Johns Creek, GA)
- 3 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Part Time Customer Experience Manager
- Cumming, GA (13 miles from Johns Creek, GA)
- 5 days ago
- Cumming, GA (13 miles from Johns Creek, GA)
- 5 days ago
Store - ATL-CUMMING, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Full Time Customer Experience Manager
- Cumming, GA (13 miles from Johns Creek, GA)
- 5 days ago
- Cumming, GA (13 miles from Johns Creek, GA)
- 5 days ago
Store - ATL-CUMMING, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Manager, Customer Care - 362916-en_US
- Marietta, GA (21 miles from Johns Creek, GA)
- 6 days ago
- Marietta, GA (21 miles from Johns Creek, GA)
- 6 days ago
Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and...
Customer Service Supervisor, Commercial Services
- Duluth, GA (7 miles from Johns Creek, GA)
- 6 days ago
- Duluth, GA (7 miles from Johns Creek, GA)
- 6 days ago
Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we...
Customer Experience Manager - PT Nights and Weekends
- Dunwoody, GA (9 miles from Johns Creek, GA)
- 7 days ago
- Dunwoody, GA (9 miles from Johns Creek, GA)
- 7 days ago
Store - ATL-DUNWOODY/PERIMETER, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Full-Time Customer Service Supervisor
- Auburn, GA (22 miles from Johns Creek, GA)
- 7 days ago
- Auburn, GA (22 miles from Johns Creek, GA)
- 7 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
- Marietta, GA (21 miles from Johns Creek, GA)
- 8 days ago
- Marietta, GA (21 miles from Johns Creek, GA)
- 8 days ago
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
Full-Time Customer Service Supervisor
- Smyrna, GA (22 miles from Johns Creek, GA)
- 8 days ago
- Smyrna, GA (22 miles from Johns Creek, GA)
- 8 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
- Chamblee, GA (14 miles from Johns Creek, GA)
- 10 days ago
- Chamblee, GA (14 miles from Johns Creek, GA)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Retail Customer Service Supervisor
- Kennesaw, GA (22 miles from Johns Creek, GA)
- 11 days ago
- Kennesaw, GA (22 miles from Johns Creek, GA)
- 11 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Demographic Data for Johns Creek, GA
Moving to Johns Creek, GA? Find some basic demographic data about Johns Creek, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Johns Creek, GA
Highest Education Level
Customer Service Managers in Johns Creek, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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