Customer Service Manager Jobs in Panama City Beach, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Airport Customer Service Supervisor ECP - UA
- Panama City Beach, FL
- 23 days ago
- Panama City Beach, FL
- 23 days ago
General information Job Title Airport Customer Service Supervisor ECP - UA Date Monday, April 28, 2025 Entity Unifi Aviation, LLC State Florida City Panama City Beach Base Pay Rate: $ 19.50...
Demographic Data for Panama City Beach, FL
Moving to Panama City Beach, FL? Find some basic demographic data about Panama City Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Panama City Beach, FL
Highest Education Level
Customer Service Managers in Panama City Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Resolution
- Cash Management
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Friendliness
- Retail
- Customer Relations
- Process Improvement
- Telephone Skills
- High School Diploma
- Driving
- Written Communication
- Verbal Communication
- Events
- Documentation
- Coaching
- Collaboration
- Inventory Management
- Multitasking
- Policy Development
- Team Building
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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