Customer Service Manager Jobs in Estero, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fort Myers, FL (18 miles from Estero, FL)
- 6 hours ago
- Fort Myers, FL (18 miles from Estero, FL)
- 6 hours ago
About JSSI For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the...
Customer Care Coordinator Technician Vet Systems
- Naples, FL (12 miles from Estero, FL)
- 5 days ago
- Naples, FL (12 miles from Estero, FL)
- 5 days ago
Requisition ID: 63324 Title: Customer Care Coordinator Technician Vet Systems Division: Arthrex, Inc. (US01) Location: Fort Myers, FL Arthrex is a global medical device company and leader in...
Financial Customer Service Professional
- Naples, FL (18 miles from Estero, FL)
- 5 days ago
- Naples, FL (18 miles from Estero, FL)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkPT Nights & Weekends Customer Experience Manager
- Naples, FL (18 miles from Estero, FL)
- 6 days ago
- Naples, FL (18 miles from Estero, FL)
- 6 days ago
Store - NAPLES, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Fort Myers, FL (18 miles from Estero, FL)
- 6 days ago
- Fort Myers, FL (18 miles from Estero, FL)
- 6 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver...
Customer Experience Manager - Victoria's Secret - Edison - Fort Myers, FL
- Fort Myers, FL (18 miles from Estero, FL)
- 8 days ago
- Fort Myers, FL (18 miles from Estero, FL)
- 8 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Registered Financial Customer Service Professional
- Naples, FL (18 miles from Estero, FL)
- 12 days ago
- Naples, FL (18 miles from Estero, FL)
- 12 days ago
center experience A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention...
Remote WorkCustomer Experience Manager - Victoria's Secret PINK - Coconut Point - Estero, FL
- Estero, FL
- 14 days ago
- Estero, FL
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Client Service Coordinator - 003055
- Naples, FL (18 miles from Estero, FL)
- 16 days ago
- Naples, FL (18 miles from Estero, FL)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Assistant Community Manager w/quick growth potential Your Role as a Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Customer Care Coordinator Vet Systems
- Naples, FL (12 miles from Estero, FL)
- 21 days ago
- Naples, FL (12 miles from Estero, FL)
- 21 days ago
Requisition ID: 63324 Title: Customer Care Coordinator Vet Systems Division: Arthrex, Inc. (US01) Location: Fort Myers, FL Arthrex is a global medical device company and leader in orthopedics...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Fort Myers, FL (18 miles from Estero, FL)
- 27 days ago
- Fort Myers, FL (18 miles from Estero, FL)
- 27 days ago
Director of Client Services Arietis Health - 4.0 Fort Myers, FL Job Details Estimated: $73.7K - $93.1K a year 18 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance...
Commercial Lines Client Service Manager
- Fort Myers, FL (18 miles from Estero, FL)
- 27 days ago
- Fort Myers, FL (18 miles from Estero, FL)
- 27 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Estero, FL
Moving to Estero, FL? Find some basic demographic data about Estero, FL below.
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Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Estero, FL
Highest Education Level
Customer Service Managers in Estero, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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