Customer Service Manager Jobs in Daytona Beach, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Customer Experience Manager PT
- Palm Coast, FL (19 miles from Daytona Beach, FL)
- 6 days ago
- Palm Coast, FL (19 miles from Daytona Beach, FL)
- 6 days ago
Store - PALM COAST, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Ormond Beach, FL (6 miles from Daytona Beach, FL)
- 12 days ago
- Ormond Beach, FL (6 miles from Daytona Beach, FL)
- 12 days ago
The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role...
Part Time Customer Experience Manager
- Orange City, FL (23 miles from Daytona Beach, FL)
- 18 days ago
- Orange City, FL (23 miles from Daytona Beach, FL)
- 18 days ago
Store - ORANGE CITY, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Edgewater, FL (16 miles from Daytona Beach, FL)
- 19 days ago
- Edgewater, FL (16 miles from Daytona Beach, FL)
- 19 days ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
- Daytona Beach, FL (2 miles from Daytona Beach, FL)
- 30+ days ago
- Daytona Beach, FL (2 miles from Daytona Beach, FL)
- 30+ days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
- Holly Hill, FL (2 miles from Daytona Beach, FL)
- 30+ days ago
- Holly Hill, FL (2 miles from Daytona Beach, FL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Edgewater, FL (16 miles from Daytona Beach, FL)
- 60+ days ago
- Edgewater, FL (16 miles from Daytona Beach, FL)
- 60+ days ago
Are you ready for whats next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Demographic Data for Daytona Beach, FL
Moving to Daytona Beach, FL? Find some basic demographic data about Daytona Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Daytona Beach, FL
Highest Education Level
Customer Service Managers in Daytona Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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