Customer Service Manager Jobs in Harbeson, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Tanger Outlets Rehoboth - Rehoboth Beach, DE
- Rehoboth Beach, DE (7 miles from Harbeson, DE)
- 3 days ago
- Rehoboth Beach, DE (7 miles from Harbeson, DE)
- 3 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
FT Manager Customer Service (H)
- Bridgeville, DE (19 miles from Harbeson, DE)
- 6 days ago
- Bridgeville, DE (19 miles from Harbeson, DE)
- 6 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 444934 Address: USA-DE-Bridgeville-9537 Bridgeville Center Store Code: Store 02521 Front End (7232693) Food Lion has been providing...
Customer Service Lead - Part-Time
- Ocean City, MD (22 miles from Harbeson, DE)
- 60+ days ago
- Ocean City, MD (22 miles from Harbeson, DE)
- 60+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Harbeson, DE
Moving to Harbeson, DE? Find some basic demographic data about Harbeson, DE below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Harbeson, DE
Highest Education Level
Customer Service Managers in Harbeson, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Resolution
- Cash Management
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Documentation
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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