Customer Service Manager Jobs in Christiana, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New Castle, DE (6 miles from Christiana, DE)
- 3 days ago
- New Castle, DE (6 miles from Christiana, DE)
- 3 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
- Avondale, PA (14 miles from Christiana, DE)
- 10 days ago
- Avondale, PA (14 miles from Christiana, DE)
- 10 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Work From Home - Customer Service Coordinator - Estates
- Wilmington, DE (12 miles from Christiana, DE)
- 11 days ago
- Wilmington, DE (12 miles from Christiana, DE)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote WorkSales Coordinator - Customer Service
- Glen Mills, PA (23 miles from Christiana, DE)
- 22 days ago
- Glen Mills, PA (23 miles from Christiana, DE)
- 22 days ago
Location: Glen Mills, PA, Windsor, CT, or Calgary, BC Job Type: Full-Time BrightPath Kids, and The Malvern School, part of the Busy Bees Global Childcare Community, is growing our team! BrightPath...
- Havre de Grace, MD (23 miles from Christiana, DE)
- 25 days ago
- Havre de Grace, MD (23 miles from Christiana, DE)
- 25 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Manager - Remote Opportunity - Seeking Recent Graduate
- Uppr Chichstr, PA (23 miles from Christiana, DE)
- 30+ days ago
- Uppr Chichstr, PA (23 miles from Christiana, DE)
- 30+ days ago
Position Overview: We are seeking dedicated individuals to join our team as Manager in Training. In this role, you will have the unique opportunity to work remotely, learn from the best in our...
Remote WorkCustomer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE (12 miles from Christiana, DE)
- 45+ days ago
- Wilmington, DE (12 miles from Christiana, DE)
- 45+ days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
MANAGER CLIENT SERVICES East Coast Based (NYC or DE) Required: Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? This position leads the client and operational services activities of the...
Full Time Customer Experience Manager
- Middletown, DE (9 miles from Christiana, DE)
- 60+ days ago
- Middletown, DE (9 miles from Christiana, DE)
- 60+ days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Demographic Data for Christiana, DE
Moving to Christiana, DE? Find some basic demographic data about Christiana, DE below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Christiana, DE
Highest Education Level
Customer Service Managers in Christiana, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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