Customer Service Manager Jobs in Shelton, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- South Salem, NY (21 miles from Shelton, CT)
- 8 hours ago
- South Salem, NY (21 miles from Shelton, CT)
- 8 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- North Haven, CT (15 miles from Shelton, CT)
- 3 days ago
- North Haven, CT (15 miles from Shelton, CT)
- 3 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Commercial Lines - Customer Care Center - Associate Account Manager
- Fairfield, CT (12 miles from Shelton, CT)
- 7 days ago
- Fairfield, CT (12 miles from Shelton, CT)
- 7 days ago
Commercial Lines - Customer Care Center - Associate Account Manager (2500404) Commercial Lines - Customer Care Center - Associate Account Manager - (2500404) US-OH-Fairfield Description Make a...
- North Haven, CT (15 miles from Shelton, CT)
- 9 days ago
- North Haven, CT (15 miles from Shelton, CT)
- 9 days ago
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands...
- Norwalk, CT (20 miles from Shelton, CT)
- 10 days ago
- Norwalk, CT (20 miles from Shelton, CT)
- 10 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Client Service Manager, Medical & Scientific Communications
- Oxford, CT (7 miles from Shelton, CT)
- 10 days ago
- Oxford, CT (7 miles from Shelton, CT)
- 10 days ago
Client Service Manager, Simpson Healthcare OVERVIEW Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over...
Client Success Manager - Sentinel U
- Waterbury, CT (17 miles from Shelton, CT)
- 13 days ago
- Waterbury, CT (17 miles from Shelton, CT)
- 13 days ago
Sentinel U at Post University seeks Client Success Managers to join our team. Who We Are: Sentinel U creates virtual nursing simulations that are engaging, effective, and convenient for learners...
Remote WorkCustomer Service Supervisor/Human Resources Recruitment Coordinator
- Shelton, CT
- 14 days ago
- Shelton, CT
- 14 days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Customer Service Supervisor - Full Time
- Fairfield, CT (12 miles from Shelton, CT)
- 15 days ago
- Fairfield, CT (12 miles from Shelton, CT)
- 15 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Milford, CT (8 miles from Shelton, CT)
- 16 days ago
- Milford, CT (8 miles from Shelton, CT)
- 16 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Norwalk, CT (20 miles from Shelton, CT)
- 16 days ago
- Norwalk, CT (20 miles from Shelton, CT)
- 16 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Commercial Lines - Customer Care Center - Account Manager I
- Fairfield, CT (12 miles from Shelton, CT)
- 18 days ago
- Fairfield, CT (12 miles from Shelton, CT)
- 18 days ago
Commercial Lines - Customer Care Center - Account Manager I (2500388) Commercial Lines - Customer Care Center - Account Manager I - (2500388) US-OH-Fairfield Description Make a difference with a...
Customer Experience Manager - 8078 Danbury CT
- Danbury, CT (18 miles from Shelton, CT)
- 20 days ago
- Danbury, CT (18 miles from Shelton, CT)
- 20 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- South Salem, NY (21 miles from Shelton, CT)
- 20 days ago
- South Salem, NY (21 miles from Shelton, CT)
- 20 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Bridgeport, CT (10 miles from Shelton, CT)
- 21 days ago
- Bridgeport, CT (10 miles from Shelton, CT)
- 21 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
Demographic Data for Shelton, CT
Moving to Shelton, CT? Find some basic demographic data about Shelton, CT below.
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Salary for Customer Service Manager Jobs in Shelton, CT
Highest Education Level
Customer Service Managers in Shelton, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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