Customer Service Manager Jobs in Rocky Hill, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- RTX Corporation
- Silver Lane, CT (7 miles from Rocky Hill, CT)
- 23 hours ago
- Silver Lane, CT (7 miles from Rocky Hill, CT)
- 23 hours ago
What You Will Do: East Hartford Repair Operations (EHRO) is looking to fill an open position as the EHRO Customer Service Manager, leading the customer-facing team here in both CTRP and CTSC....
In PersonCustomer Experience Manager FT
- Michaels Stores
- Southington, CT (11 miles from Rocky Hill, CT)
- 3 days ago
- Southington, CT (11 miles from Rocky Hill, CT)
- 3 days ago
Store - HART-SOUTHINGTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonCustomer Support Manager (Manuf. Exp. strongly preferred)
- B&W Operating LLC
- Guilford, CT (21 miles from Rocky Hill, CT)
- 4 days ago
- Guilford, CT (21 miles from Rocky Hill, CT)
- 4 days ago
Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ensuring...
In PersonCustomer Success Manager in MI
- SS&C Technologies
- Windsor, CT (13 miles from Rocky Hill, CT)
- 7 days ago
- Windsor, CT (13 miles from Rocky Hill, CT)
- 7 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
In Person- AmTrust Financial Services, Inc.
- Southington, CT (11 miles from Rocky Hill, CT)
- 14 days ago
- Southington, CT (11 miles from Rocky Hill, CT)
- 14 days ago
Overview We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner...
In PersonCustomer Service Coordinator (Office, Admin, Administrative) - HomeCare
- Hartford HealthCare
- Vernon, CT (16 miles from Rocky Hill, CT)
- 14 days ago
- Vernon, CT (16 miles from Rocky Hill, CT)
- 14 days ago
Care/Call Center experience preferred....
In Person- Michaels Stores
- Avon, CT (13 miles from Rocky Hill, CT)
- 15 days ago
- Avon, CT (13 miles from Rocky Hill, CT)
- 15 days ago
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonClient Service Manager - Fire Alarm & Sprinkler
- Siemens
- Cromwell, CT (3 miles from Rocky Hill, CT)
- 16 days ago
- Cromwell, CT (3 miles from Rocky Hill, CT)
- 16 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Hybrid- BJ's Wholesale Club
- West Hartford, CT (8 miles from Rocky Hill, CT)
- 23 days ago
- West Hartford, CT (8 miles from Rocky Hill, CT)
- 23 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- New Britain, CT (5 miles from Rocky Hill, CT)
- 30+ days ago
- New Britain, CT (5 miles from Rocky Hill, CT)
- 30+ days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- Stord
- North Haven, CT (21 miles from Rocky Hill, CT)
- 30+ days ago
- North Haven, CT (21 miles from Rocky Hill, CT)
- 30+ days ago
Proficiency in CRM or customer service management tools....
In Person- Graybar Electric Company, Inc.
- Wallingford, CT (15 miles from Rocky Hill, CT)
- 30+ days ago
- Wallingford, CT (15 miles from Rocky Hill, CT)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In Person- AEROFLOW TECHNOLOGIES
- Middletown, CT (7 miles from Rocky Hill, CT)
- 30+ days ago
- Middletown, CT (7 miles from Rocky Hill, CT)
- 30+ days ago
The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships. So, what will you be doing as a Job Title?...
In Person- Graybar
- Wallingford, CT (15 miles from Rocky Hill, CT)
- 30+ days ago
- Wallingford, CT (15 miles from Rocky Hill, CT)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In PersonCustomer Service Lead starting at $19 hourly
- Raymour & Flanigan
- Newington, CT (3 miles from Rocky Hill, CT)
- 45+ days ago
- Newington, CT (3 miles from Rocky Hill, CT)
- 45+ days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
In PersonDemographic Data for Rocky Hill, CT
Moving to Rocky Hill, CT? Find some basic demographic data about Rocky Hill, CT below.
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Salary for Customer Service Manager Jobs in Rocky Hill, CT
Highest Education Level
Customer Service Managers in Rocky Hill, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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