Customer Service Manager Jobs in North Haven, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bristol, CT (21 miles from North Haven, CT)
- 1 day ago
- Bristol, CT (21 miles from North Haven, CT)
- 1 day ago
We’re seeking a proactive and detail-oriented Customer Service Manager to join our team in Bristol, CT....
Customer Service Coordinator (Office, Admin, Intake) - HomeCare
- Wethersfield, CT (24 miles from North Haven, CT)
- 2 days ago
- Wethersfield, CT (24 miles from North Haven, CT)
- 2 days ago
Education: High School Diploma, Associates Degree preferred Experience: Minimum of 1 year recent homecare, healthcare and/or call center experience preferred Skills/Desired attributes: Positive outlook...
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands...
- Newington, CT (21 miles from North Haven, CT)
- 10 days ago
- Newington, CT (21 miles from North Haven, CT)
- 10 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Retail Customer Service Supervisor
- Berlin, CT (15 miles from North Haven, CT)
- 10 days ago
- Berlin, CT (15 miles from North Haven, CT)
- 10 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Service Manager, Medical & Scientific Communications
- Oxford, CT (14 miles from North Haven, CT)
- 10 days ago
- Oxford, CT (14 miles from North Haven, CT)
- 10 days ago
Client Service Manager, Simpson Healthcare OVERVIEW Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over...
Client Success Manager - Sentinel U
- Waterbury, CT (15 miles from North Haven, CT)
- 14 days ago
- Waterbury, CT (15 miles from North Haven, CT)
- 14 days ago
Sentinel U at Post University seeks Client Success Managers to join our team. Who We Are: Sentinel U creates virtual nursing simulations that are engaging, effective, and convenient for learners...
Remote WorkCustomer Service Supervisor/Human Resources Recruitment Coordinator
- Shelton, CT (15 miles from North Haven, CT)
- 14 days ago
- Shelton, CT (15 miles from North Haven, CT)
- 14 days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
- Milford, CT (15 miles from North Haven, CT)
- 16 days ago
- Milford, CT (15 miles from North Haven, CT)
- 16 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Bridgeport, CT (23 miles from North Haven, CT)
- 22 days ago
- Bridgeport, CT (23 miles from North Haven, CT)
- 22 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- Plainville, CT (20 miles from North Haven, CT)
- 24 days ago
- Plainville, CT (20 miles from North Haven, CT)
- 24 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Area Customer Service Manager Ready to grow your career? Empire Today is seeking an Area Customer Service Manager....
Client Services Manager / Assistant Director - AFL
- Cheshire, CT (8 miles from North Haven, CT)
- 28 days ago
- Cheshire, CT (8 miles from North Haven, CT)
- 28 days ago
AFL Client Services Manager / Assistant Director Position Description: The AFL Client Services Manager / Assistant Director plays a crucial leadership role in the Adult Family Living (AFL)...
Scheduling Coordinator / Client Service Supervisor
- Shelton, CT (15 miles from North Haven, CT)
- 30+ days ago
- Shelton, CT (15 miles from North Haven, CT)
- 30+ days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Demographic Data for North Haven, CT
Moving to North Haven, CT? Find some basic demographic data about North Haven, CT below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in North Haven, CT
Highest Education Level
Customer Service Managers in North Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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