Customer Service Manager Jobs in North Haven, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Milford, CT (15 miles from North Haven, CT)
- 22 hours ago
- Milford, CT (15 miles from North Haven, CT)
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Bench Customer Service Manager
- Oxford, CT (14 miles from North Haven, CT)
- 2 days ago
- Oxford, CT (14 miles from North Haven, CT)
- 2 days ago
Salary: $19.25- $31.00 SUMMARY Ensures that fast, friendly, efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing...
Manager - Customer Care Center
- Orange, CT (11 miles from North Haven, CT)
- 4 days ago
- Orange, CT (11 miles from North Haven, CT)
- 4 days ago
Collaborate with Customer Service management to ensure proper analysis of staffing, forecasting, and schedules to meet all key performance targets....
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
- Branford, CT (7 miles from North Haven, CT)
- 5 days ago
- Branford, CT (7 miles from North Haven, CT)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Victoria's Secret - Westfarms VS - Farmington, CT
- Farmington, CT (23 miles from North Haven, CT)
- 5 days ago
- Farmington, CT (23 miles from North Haven, CT)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Client Service Director, Medical & Scientific Communications
- Oxford, CT (14 miles from North Haven, CT)
- 5 days ago
- Oxford, CT (14 miles from North Haven, CT)
- 5 days ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Customer Service Lead - Part-Time
- Orange, CT (11 miles from North Haven, CT)
- 9 days ago
- Orange, CT (11 miles from North Haven, CT)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Trumbull, CT (19 miles from North Haven, CT)
- 20 days ago
- Trumbull, CT (19 miles from North Haven, CT)
- 20 days ago
Key OperatorAt Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been...
Scheduling Coordinator / Client Service Supervisor
- Shelton, CT (15 miles from North Haven, CT)
- 23 days ago
- Shelton, CT (15 miles from North Haven, CT)
- 23 days ago
Requisition #: 205673 Location: Shelton, CT 06484 Category: Client Services Salary: $43,000.00 - $45,000.00 per year Position Details Entry Level Management position Aveanna is looking for a...
- Stratford, CT (17 miles from North Haven, CT)
- 26 days ago
- Stratford, CT (17 miles from North Haven, CT)
- 26 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Orange, CT (11 miles from North Haven, CT)
- 30+ days ago
- Orange, CT (11 miles from North Haven, CT)
- 30+ days ago
We are looking for a candidate for the newly created position of Customer Service Manager, reporting to the Plant Manager and working closely with the Global Capture Support Team....
Multi Site Customer Service Coordinator
- Rocky Hill, CT (21 miles from North Haven, CT)
- 30+ days ago
- Rocky Hill, CT (21 miles from North Haven, CT)
- 30+ days ago
Multi Site Customer Service Coordinator Ricoh - 3.4 Rocky Hill, CT Job Details Full-time Estimated: $38.2K - $44.8K a year 18 hours ago Qualifications Customer service Microsoft Office High school...
Area Customer Service Coordinator
- Rocky Hill, CT (21 miles from North Haven, CT)
- 30+ days ago
- Rocky Hill, CT (21 miles from North Haven, CT)
- 30+ days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Patient Services Coordinator/Customer Service Coordinator - Now Hiring
- Westbrook, CT (21 miles from North Haven, CT)
- 30+ days ago
- Westbrook, CT (21 miles from North Haven, CT)
- 30+ days ago
Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery....
Demographic Data for North Haven, CT
Moving to North Haven, CT? Find some basic demographic data about North Haven, CT below.
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Salary for Customer Service Manager Jobs in North Haven, CT
Highest Education Level
Customer Service Managers in North Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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