Customer Service Manager Jobs in Branford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Director, Medical & Scientific Communications
- Oxford, CT (20 miles from Branford, CT)
- 13 hours ago
- Oxford, CT (20 miles from Branford, CT)
- 13 hours ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Customer Service Lead - Part-Time
- Orange, CT (12 miles from Branford, CT)
- 4 days ago
- Orange, CT (12 miles from Branford, CT)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Old Saybrook, CT (21 miles from Branford, CT)
- 6 days ago
- Old Saybrook, CT (21 miles from Branford, CT)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
FT Customer Experience Manager
- Rocky Point, NY (24 miles from Branford, CT)
- 9 days ago
- Rocky Point, NY (24 miles from Branford, CT)
- 9 days ago
FT Customer Experience Manager 3.4 3.4 out of 5 stars Rocky Point, NY Store - LI-ROCKY POINT, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
- Trumbull, CT (21 miles from Branford, CT)
- 14 days ago
- Trumbull, CT (21 miles from Branford, CT)
- 14 days ago
Key OperatorAt Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been...
Scheduling Coordinator / Client Service Supervisor
- Shelton, CT (17 miles from Branford, CT)
- 17 days ago
- Shelton, CT (17 miles from Branford, CT)
- 17 days ago
Requisition #: 205673 Location: Shelton, CT 06484 Category: Client Services Salary: $43,000.00 - $45,000.00 per year Position Details Entry Level Management position Aveanna is looking for a...
- Stratford, CT (17 miles from Branford, CT)
- 21 days ago
- Stratford, CT (17 miles from Branford, CT)
- 21 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Orange, CT (12 miles from Branford, CT)
- 24 days ago
- Orange, CT (12 miles from Branford, CT)
- 24 days ago
We are looking for a candidate for the newly created position of Customer Service Manager, reporting to the Plant Manager and working closely with the Global Capture Support Team....
Patient Services Coordinator/Customer Service Coordinator - Now Hiring
- Westbrook, CT (17 miles from Branford, CT)
- 30+ days ago
- Westbrook, CT (17 miles from Branford, CT)
- 30+ days ago
Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery....
- Clinton, CT (13 miles from Branford, CT)
- 30+ days ago
- Clinton, CT (13 miles from Branford, CT)
- 30+ days ago
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- North Haven, CT (7 miles from Branford, CT)
- 45+ days ago
- North Haven, CT (7 miles from Branford, CT)
- 45+ days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Milford, CT (14 miles from Branford, CT)
- 60+ days ago
- Milford, CT (14 miles from Branford, CT)
- 60+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Client Services Manager / Assistant Director - AFL
- Cheshire, CT (15 miles from Branford, CT)
- 60+ days ago
- Cheshire, CT (15 miles from Branford, CT)
- 60+ days ago
AFL Client Services Manager / Assistant Director Position Description: The AFL Client Services Manager / Assistant Director plays a crucial leadership role in the Adult Family Living (AFL)...
- Milford, CT (14 miles from Branford, CT)
- 90+ days ago
- Milford, CT (14 miles from Branford, CT)
- 90+ days ago
Store - NEW HAVEN-MILFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Branford, CT
Moving to Branford, CT? Find some basic demographic data about Branford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Branford, CT
Highest Education Level
Customer Service Managers in Branford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »