Customer Service Manager Jobs in Branford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager FT
- Michaels Stores
- Southington, CT (22 miles from Branford, CT)
- 3 days ago
- Southington, CT (22 miles from Branford, CT)
- 3 days ago
Store - HART-SOUTHINGTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Milford, CT (14 miles from Branford, CT)
- 4 days ago
- Milford, CT (14 miles from Branford, CT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeCustomer Support Manager (Manuf. Exp. strongly preferred)
- B&W Operating LLC
- Guilford, CT (6 miles from Branford, CT)
- 4 days ago
- Guilford, CT (6 miles from Branford, CT)
- 4 days ago
Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ensuring...
In Person- GeBBS Healthcare Solutions, Inc.
- East Haven, CT (3 miles from Branford, CT)
- 5 days ago
- East Haven, CT (3 miles from Branford, CT)
- 5 days ago
GeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM) services. This role is...
In PersonSr Manager - Customer Service Technology in United States Of America, Connecticut, Orange
- Iberdrola Renewables
- Orange, CT (12 miles from Branford, CT)
- 8 days ago
- Orange, CT (12 miles from Branford, CT)
- 8 days ago
Sr Manager - Customer Service Technology Department: Information Technology Reports to: Director - IT Technology Location: In Office, Orange CT The base salary range for this position is dependent...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Trumbull, CT (21 miles from Branford, CT)
- 13 days ago
- Trumbull, CT (21 miles from Branford, CT)
- 13 days ago
Required Morning, Evening and Weekend Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates...
In Person Full Time- AmTrust Financial Services, Inc.
- Southington, CT (22 miles from Branford, CT)
- 14 days ago
- Southington, CT (22 miles from Branford, CT)
- 14 days ago
Overview We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner...
In PersonClient Service Manager - Fire Alarm & Sprinkler
- Siemens
- Cromwell, CT (23 miles from Branford, CT)
- 16 days ago
- Cromwell, CT (23 miles from Branford, CT)
- 16 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
HybridClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Shelton, CT (17 miles from Branford, CT)
- 20 days ago
- Shelton, CT (17 miles from Branford, CT)
- 20 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridFull-Time Customer Service Supervisor
- KIN KIN, Inc.
- Westbrook, CT (17 miles from Branford, CT)
- 20 days ago
- Westbrook, CT (17 miles from Branford, CT)
- 20 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeCustomer Service Manager Aerospace Manufacturing
- Randstad
- Branford, CT
- 22 days ago
- Branford, CT
- 22 days ago
A premier Custom Aerospace Components Manufacturer in Branford, CT, is seeking a results-driven Customer Service Manager (CSM)....
In Person- Stord
- North Haven, CT (7 miles from Branford, CT)
- 30+ days ago
- North Haven, CT (7 miles from Branford, CT)
- 30+ days ago
Proficiency in CRM or customer service management tools....
In Person- Graybar Electric Company, Inc.
- Wallingford, CT (12 miles from Branford, CT)
- 30+ days ago
- Wallingford, CT (12 miles from Branford, CT)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In Person- AEROFLOW TECHNOLOGIES
- Middletown, CT (19 miles from Branford, CT)
- 30+ days ago
- Middletown, CT (19 miles from Branford, CT)
- 30+ days ago
The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships. So, what will you be doing as a Job Title?...
In Person- Knights of Columbus
- New Haven, CT (7 miles from Branford, CT)
- 30+ days ago
- New Haven, CT (7 miles from Branford, CT)
- 30+ days ago
#LI-Hybrid Overview The Customer Service Manager position is a key driver in the overall service model utilized within Insurance Operations....
HybridDemographic Data for Branford, CT
Moving to Branford, CT? Find some basic demographic data about Branford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Branford, CT
Highest Education Level
Customer Service Managers in Branford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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