Customer Service Manager Jobs in Brighton, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Englewood, CO (23 miles from Brighton, CO)
- 10 hours ago
- Englewood, CO (23 miles from Brighton, CO)
- 10 hours ago
Job Description: Lead the Way as a Customer Success Manager! Are you passionate about helping customers and building strong relationships? Join us as a Customer Success Manager! You'll be the...
- Denver, CO (16 miles from Brighton, CO)
- 13 hours ago
- Denver, CO (16 miles from Brighton, CO)
- 13 hours ago
Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive...
Technical Customer Support Manager (Field Systems Sector/ Surveying & Mapping )
- Westminster, CO (15 miles from Brighton, CO)
- 1 day ago
- Westminster, CO (15 miles from Brighton, CO)
- 1 day ago
Position: Technical Customer Support Manager (Field Systems Sector/ Surveying & Mapping ) Location: Germany - Hybrid Mode. Technical Customer Support Manager (Field Systems Sector/ Surveying &...
- Denver, CO (16 miles from Brighton, CO)
- 3 days ago
- Denver, CO (16 miles from Brighton, CO)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Area Customer Service Coordinator
- Denver, CO (16 miles from Brighton, CO)
- 4 days ago
- Denver, CO (16 miles from Brighton, CO)
- 4 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
- Denver, CO (16 miles from Brighton, CO)
- 5 days ago
- Denver, CO (16 miles from Brighton, CO)
- 5 days ago
Job Description Lead the Way as a Customer Success Manager! Are you passionate about helping customers and building strong relationships? Join us as a Customer Success Manager! You'll be the go-to...
- Greenwood Village, CO (23 miles from Brighton, CO)
- 5 days ago
- Greenwood Village, CO (23 miles from Brighton, CO)
- 5 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Office Manager/Customer Service
- Boulder, CO (22 miles from Brighton, CO)
- 6 days ago
- Boulder, CO (22 miles from Brighton, CO)
- 6 days ago
Searching for a new Office Manager for our small company in Boulder, that is also willing to fill roles of packaging orders, and all customer service. We will need the applicant to have at least 2...
- Denver, CO (16 miles from Brighton, CO)
- 6 days ago
- Denver, CO (16 miles from Brighton, CO)
- 6 days ago
This candidate has a proven history of client retention and growth, is an expert in building consultative relationships and is responsible for ensuring that every Trustpilot customer has a...
Customer Care Coordinator - Delivery Scheduling
- Aurora, CO (14 miles from Brighton, CO)
- 7 days ago
- Aurora, CO (14 miles from Brighton, CO)
- 7 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Customer Service Lead - Part-Time
- Sheridan, CO (23 miles from Brighton, CO)
- 11 days ago
- Sheridan, CO (23 miles from Brighton, CO)
- 11 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Denver, CO (16 miles from Brighton, CO)
- 12 days ago
- Denver, CO (16 miles from Brighton, CO)
- 12 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Customer Success Manager
- Denver, CO (16 miles from Brighton, CO)
- 12 days ago
- Denver, CO (16 miles from Brighton, CO)
- 12 days ago
ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and...
Client Service Coordinator Client Service Coordinator
- Greenwood Village, CO (23 miles from Brighton, CO)
- 12 days ago
- Greenwood Village, CO (23 miles from Brighton, CO)
- 12 days ago
Client Service Coordinator CBRE 3.2 ( ) Greenwood Village, CO Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by...
- Denver, CO (16 miles from Brighton, CO)
- 12 days ago
- Denver, CO (16 miles from Brighton, CO)
- 12 days ago
The Customer Service Coordinator is responsible for the delivery and pick-up of medical equipment and supervision of individuals who perform these services. Responsibilities include managing the...
Demographic Data for Brighton, CO
Moving to Brighton, CO? Find some basic demographic data about Brighton, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Brighton, CO
Highest Education Level
Customer Service Managers in Brighton, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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