Customer Service Manager Jobs in Boulder, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Westminster, CO (17 miles from Boulder, CO)
- 3 days ago
- Westminster, CO (17 miles from Boulder, CO)
- 3 days ago
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging and aerospace solutions. Achieve extraordinary things when you join our team, and make a difference in...
- Westminster, CO (17 miles from Boulder, CO)
- 5 days ago
- Westminster, CO (17 miles from Boulder, CO)
- 5 days ago
Press Tab to Move to Skip to Content Link JOB CATEGORIES LOCATIONS ABOUT US CURRENT EMPLOYEES Language View Profile Back to search results Search by Keyword Search by Location Clear Select how...
Full-Time Customer Service Supervisor
- Longmont, CO (10 miles from Boulder, CO)
- 6 days ago
- Longmont, CO (10 miles from Boulder, CO)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Superior, CO (6 miles from Boulder, CO)
- 9 days ago
- Superior, CO (6 miles from Boulder, CO)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Account Coordinator, Client Services
- Westminster, CO (17 miles from Boulder, CO)
- 13 days ago
- Westminster, CO (17 miles from Boulder, CO)
- 13 days ago
As an Account Coordinator, Client Services, your core function will be twofold: assist the client services team in the management of a roster of clients and provide clients with a successful...
Remote Work- Brighton, CO (22 miles from Boulder, CO)
- 15 days ago
- Brighton, CO (22 miles from Boulder, CO)
- 15 days ago
Helping the flow of the hospital, the client service coordinator, is responsible for making appointments, answering phone, checking clients in and out the hospital.
If you are an customer-focused skilled leader, Emerson has an exciting opportunity for you! Emerson is seeking a Customer Care Director at our Boulder, CO location. As the Customer Care Director...
Associate Client Success Manager
- Westminster, CO (17 miles from Boulder, CO)
- 19 days ago
- Westminster, CO (17 miles from Boulder, CO)
- 19 days ago
Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Frederick, CO (12 miles from Boulder, CO)
- 25 days ago
- Frederick, CO (12 miles from Boulder, CO)
- 25 days ago
The Customer Service Manager will maintain optimal service levels while keeping operating costs low and minimizing risk to the organization....
- Frederick, CO (12 miles from Boulder, CO)
- 26 days ago
- Frederick, CO (12 miles from Boulder, CO)
- 26 days ago
TSN, a Bunzl company is seeking a Customer Service Manager to lead our customer service team....
- Longmont, CO (10 miles from Boulder, CO)
- 27 days ago
- Longmont, CO (10 miles from Boulder, CO)
- 27 days ago
Customer Success Manager Longmont, CO About ABC Legal Services: ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC...
- Thornton, CO (19 miles from Boulder, CO)
- 30+ days ago
- Thornton, CO (19 miles from Boulder, CO)
- 30+ days ago
Store - DEN-THORNTON, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Small Business Client Service Manager
- Broomfield, CO (11 miles from Boulder, CO)
- 45+ days ago
- Broomfield, CO (11 miles from Boulder, CO)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Brighton, CO (22 miles from Boulder, CO)
- 60+ days ago
- Brighton, CO (22 miles from Boulder, CO)
- 60+ days ago
Store - DEN-BRIGHTON, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Boulder, CO
Moving to Boulder, CO? Find some basic demographic data about Boulder, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Boulder, CO
Highest Education Level
Customer Service Managers in Boulder, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »