Customer Service Manager Jobs in Boulder, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Whole Foods
- Superior, CO (6 miles from Boulder, CO)
- 1 day ago
- Superior, CO (6 miles from Boulder, CO)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In Person- Veralto
- Loveland, CO (22 miles from Boulder, CO)
- 1 day ago
- Loveland, CO (22 miles from Boulder, CO)
- 1 day ago
Imagine yourself Leading a high-performing customer service team that delivers exceptional experiences every day. Collaborating with a vibrant, diverse, global team. Joining a company with a...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Westminster, CO (17 miles from Boulder, CO)
- 1 day ago
- Westminster, CO (17 miles from Boulder, CO)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeApply share linkCopy link emailEmail a friend info_outline XThe application window will be open until at least June 11, 2026. This opportunity will remain online based on business needs which may...
In PersonAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In Person Full Time- Justrite Safety Group
- Broomfield, CO (11 miles from Boulder, CO)
- 13 days ago
- Broomfield, CO (11 miles from Boulder, CO)
- 13 days ago
The Contribution You’ll bring to this Role: The Customer Service Manager – Motion Safety is responsible for leading the customer service function at our Broomfield location....
In PersonCustomer Service Coordinator - Full Time - Thornton, CO
- Empire Beauty Schools
- Thornton, CO (19 miles from Boulder, CO)
- 16 days ago
- Thornton, CO (19 miles from Boulder, CO)
- 16 days ago
EMPIRE BEAUTY SCHOOL "To create opportunities for people to improve their lives." Customer Service Coordinator - Full Time - Thornton, CO About Us: Since 1934, Empire Beauty School has been...
In Person Full TimeCustomer Service Manager - Hospitality
- Serenity Mental Health Centers
- Loveland, CO (22 miles from Boulder, CO)
- 16 days ago
- Loveland, CO (22 miles from Boulder, CO)
- 16 days ago
Customer Service Manager Hospitality Location: Loveland, CO Job Type: Full-Time Compensation: $90,000+ annually + performance-based bonuses Overview Lead a high-performing team in a fast-paced, high-volume...
In PersonSmall Business Client Service Manager
- Gallagher
- Broomfield, CO (11 miles from Boulder, CO)
- 21 days ago
- Broomfield, CO (11 miles from Boulder, CO)
- 21 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Manager - Operations & Experience
- Serenity Mental Health Centers
- Loveland, CO (22 miles from Boulder, CO)
- 22 days ago
- Loveland, CO (22 miles from Boulder, CO)
- 22 days ago
Customer Service Manager Operations & Experience Location: Loveland, CO Employment Type : Full-Time Compensation: $90,000+ annually + performance-based bonuses Overview Lead a high-performing team in...
In PersonCustomer Service Manager - Bell Flatirons
- Bell Partners Inc.
- Superior, CO (6 miles from Boulder, CO)
- 28 days ago
- Superior, CO (6 miles from Boulder, CO)
- 28 days ago
Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and...
In PersonClient Services Coordinator - QT Pod
- Signature Aviation
- Longmont, CO (10 miles from Boulder, CO)
- 30+ days ago
- Longmont, CO (10 miles from Boulder, CO)
- 30+ days ago
Availability Required: Monday - Friday from 7:30 am to 4:00 pm The Client Services Coordinator is responsible for incoming customer requests by phone and email, prioritizing said requests and...
In Person- Whole Foods Market
- Westminster, CO (17 miles from Boulder, CO)
- 45+ days ago
- Westminster, CO (17 miles from Boulder, CO)
- 45+ days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonFleet Customer Relationship Manager
- Pilatus Aircraft
- Broomfield, CO (11 miles from Boulder, CO)
- 60+ days ago
- Broomfield, CO (11 miles from Boulder, CO)
- 60+ days ago
Pilatus is hiring a Fleet Customer Relationship Manager to join our team in Broomfield, CO. In this role, you will serve as the primary technical and operational support liaison for Government and...
In PersonDemographic Data for Boulder, CO
Moving to Boulder, CO? Find some basic demographic data about Boulder, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Boulder, CO
Highest Education Level
Customer Service Managers in Boulder, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »