Customer Service Manager Jobs in Simi Valley, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Customer Success Mgr, Strategic Account Services
- Santa Monica, CA (24 miles from Simi Valley, CA)
- 1 day ago
- Santa Monica, CA (24 miles from Simi Valley, CA)
- 1 day ago
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...
Customer Experience Manager - Victoria's Secret - Topanga - Canoga Park, CA
- Canoga Park, CA (11 miles from Simi Valley, CA)
- 8 days ago
- Canoga Park, CA (11 miles from Simi Valley, CA)
- 8 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Chatsworth, CA (11 miles from Simi Valley, CA)
- 10 days ago
- Chatsworth, CA (11 miles from Simi Valley, CA)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
- Malibu, CA (16 miles from Simi Valley, CA)
- 15 days ago
- Malibu, CA (16 miles from Simi Valley, CA)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Santa Monica, CA (24 miles from Simi Valley, CA)
- 22 days ago
- Santa Monica, CA (24 miles from Simi Valley, CA)
- 22 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Manager (Vending & Markets) Oxnard, CA
- Oxnard, CA (22 miles from Simi Valley, CA)
- 25 days ago
- Oxnard, CA (22 miles from Simi Valley, CA)
- 25 days ago
Salary: $68,640 - $75,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and...
Customer Service & E-Commerce Supervisor (Customer Service, Ecommerce Supervisor Full-Time
- Porter Ranch, CA (13 miles from Simi Valley, CA)
- 30+ days ago
- Porter Ranch, CA (13 miles from Simi Valley, CA)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Experienced Call Center Client Services Manager
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
LOCATION San Fernando, PH POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients....
Contact Center Client Services Manager
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Veterinary Hospital Client Care Manager
- Woodland Hills, CA (12 miles from Simi Valley, CA)
- 60+ days ago
- Woodland Hills, CA (12 miles from Simi Valley, CA)
- 60+ days ago
ACCESS San Fernando Valley is seeking an experienced Client Care Manager to join our growing team! Are you a passionate people-person who thrives in a fast paced, pet loving environment? Do you...
- Oxnard, CA (22 miles from Simi Valley, CA)
- 90+ days ago
- Oxnard, CA (22 miles from Simi Valley, CA)
- 90+ days ago
Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge...
Summary The Customer Care Coordinator job opportunity is available at our manufacturing plant in Simi Valley, CA at Milgard Windows and Doors. This opportunity is for someone to provide customer...
Demographic Data for Simi Valley, CA
Moving to Simi Valley, CA? Find some basic demographic data about Simi Valley, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Simi Valley, CA
Highest Education Level
Customer Service Managers in Simi Valley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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