Customer Service Manager Jobs in Newark, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Walnut Creek, CA (24 miles from Newark, CA)
- 1 day ago
- Walnut Creek, CA (24 miles from Newark, CA)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Walnut Creek, CA (24 miles from Newark, CA)
- 30+ days ago
- Walnut Creek, CA (24 miles from Newark, CA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- San Jose, CA (15 miles from Newark, CA)
- 14 hours ago
- San Jose, CA (15 miles from Newark, CA)
- 14 hours ago
Classification: Non-Exempt We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
Renewals Customer Success Manager
- Belmont, CA (13 miles from Newark, CA)
- 1 day ago
- Belmont, CA (13 miles from Newark, CA)
- 1 day ago
Say hello to opportunities. Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little...
Remote WorkClient Success Manager- San Jose only
- San Jose, CA (15 miles from Newark, CA)
- 1 day ago
- San Jose, CA (15 miles from Newark, CA)
- 1 day ago
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond...
- Dublin, CA (15 miles from Newark, CA)
- 1 day ago
- Dublin, CA (15 miles from Newark, CA)
- 1 day ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Portola Valley, CA (13 miles from Newark, CA)
- 1 day ago
- Portola Valley, CA (13 miles from Newark, CA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Head of Customer Support and Success
- Palo Alto, CA (7 miles from Newark, CA)
- 1 day ago
- Palo Alto, CA (7 miles from Newark, CA)
- 1 day ago
About Augment Code The best software comes from Augmenting developers, not replacing them. We're bringing joy back to software engineering and keeping developers in flow by building the best AI...
Client Service Coordinator, SAGE
- Campbell, CA (17 miles from Newark, CA)
- 1 day ago
- Campbell, CA (17 miles from Newark, CA)
- 1 day ago
Specialty Client Service Coordinator - SAGE Campbell About Us: Sage Campbell specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure...
Retail Customer Service Supervisor
- Walnut Creek, CA (24 miles from Newark, CA)
- 4 days ago
- Walnut Creek, CA (24 miles from Newark, CA)
- 4 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Hayward, CA (10 miles from Newark, CA)
- 4 days ago
- Hayward, CA (10 miles from Newark, CA)
- 4 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Client Services Manager (Bilingual - Spanish/English)
- Palo Alto, CA (7 miles from Newark, CA)
- 5 days ago
- Palo Alto, CA (7 miles from Newark, CA)
- 5 days ago
TO BE CONSIDERED FOR THIS ROLE, PLEASE SEND YOUR COVER LETTER AND RESUME DIRECTLY TO .... About the Role Kara is seeking a dedicated and compassionate Client Services Manager to act as a crucial...
Customer Service Lead CA, Job 391.25
- San Jose, CA (15 miles from Newark, CA)
- 5 days ago
- San Jose, CA (15 miles from Newark, CA)
- 5 days ago
$20.00- $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
- Santa Clara, CA (12 miles from Newark, CA)
- 5 days ago
- Santa Clara, CA (12 miles from Newark, CA)
- 5 days ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- San Mateo, CA (15 miles from Newark, CA)
- 5 days ago
- San Mateo, CA (15 miles from Newark, CA)
- 5 days ago
Synack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes...
Demographic Data for Newark, CA
Moving to Newark, CA? Find some basic demographic data about Newark, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Newark, CA
Highest Education Level
Customer Service Managers in Newark, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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