Customer Service Manager Jobs in Folsom, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Roseville, CA (8 miles from Folsom, CA)
- 1 hour ago
- Roseville, CA (8 miles from Folsom, CA)
- 1 hour ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Recreation Leader - Customer Service
- West Sacramento, CA (21 miles from Folsom, CA)
- 1 hour ago
- West Sacramento, CA (21 miles from Folsom, CA)
- 1 hour ago
Recreation Leader - Customer Service Print ( Apply Recreation Leader - Customer Service Salary $16.50 - $17.50 Hourly Location West Sacramento, CA Job Type Temp/Temp II Job Number 2025-00067...
Lead Recreation Leader - Customer Service
- West Sacramento, CA (21 miles from Folsom, CA)
- 4 hours ago
- West Sacramento, CA (21 miles from Folsom, CA)
- 4 hours ago
Lead Recreation Leader - Customer Service Print ( Apply Lead Recreation Leader - Customer Service Salary $18.25 - $19.25 Hourly Location West Sacramento, CA Job Type Temp/Temp II Job Number...
Retail Customer Service Supervisor
- Sacramento, CA (19 miles from Folsom, CA)
- 14 hours ago
- Sacramento, CA (19 miles from Folsom, CA)
- 14 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Client Service Coordinator, P&C Programs
- Rancho Cordova, CA (7 miles from Folsom, CA)
- 20 hours ago
- Rancho Cordova, CA (7 miles from Folsom, CA)
- 20 hours ago
Overview: The ESPI Programs Division at EPIC Insurance Brokers & Consultants is dedicated to delivering specialized insurance solutions tailored to meet the unique needs of our clients. This...
- Sacramento, CA (19 miles from Folsom, CA)
- 1 day ago
- Sacramento, CA (19 miles from Folsom, CA)
- 1 day ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Service Coordinator, Disability Access Center
- Sacramento, CA (19 miles from Folsom, CA)
- 4 days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 4 days ago
Customer Service Coordinator, Disability Access Center Job No: 541210 Work Type: Staff Location: Sacramento Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services,...
Customer Experience Manager Nights and Weekends
- Auburn, CA (22 miles from Folsom, CA)
- 4 days ago
- Auburn, CA (22 miles from Folsom, CA)
- 4 days ago
Customer Experience Manager Nights and Weekends Michaels Stores - 3.4 Auburn, CA Job Details Part-time $17.50 - $28.40 an hour 2 days ago Benefits Health insurance Dental insurance Tuition...
- Sacramento, CA (19 miles from Folsom, CA)
- 5 days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 5 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Experience Manager - Victoria's Secret - Galleria at Roseville - Roseville, CA
- Roseville, CA (8 miles from Folsom, CA)
- 7 days ago
- Roseville, CA (8 miles from Folsom, CA)
- 7 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Success Manager - IC2 (CUSSUC - Customer Success)
- Folsom, CA
- 10 days ago
- Folsom, CA
- 10 days ago
Job Summary At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
- Sacramento, CA (19 miles from Folsom, CA)
- 14 days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 14 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Experience Manager - Victoria's Secret - Laguna Crossroads - Elk Grove, CA
- Elk Grove, CA (17 miles from Folsom, CA)
- 17 days ago
- Elk Grove, CA (17 miles from Folsom, CA)
- 17 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Service Coordinator, Corporate
- Sacramento, CA (19 miles from Folsom, CA)
- 19 days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 19 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Demographic Data for Folsom, CA
Moving to Folsom, CA? Find some basic demographic data about Folsom, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Folsom, CA
Highest Education Level
Customer Service Managers in Folsom, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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