Customer Service Manager Jobs in Encinitas, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Westlake Financial
- San Diego, CA (22 miles from Encinitas, CA)
- 11 hours ago
- San Diego, CA (22 miles from Encinitas, CA)
- 11 hours ago
Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for delivering high-quality account management services to CULA’s credit union clients while providing...
In PersonSr. Director, Client Services: Pet/Paper/Non-Foods
- Daymon
- San Diego, CA (22 miles from Encinitas, CA)
- 6 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 6 days ago
Summary Senior Director, Client Services - Pet/Paper/Non-Foods At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be...
In PersonCustomer Service Lead SD CA Job 236.26
- Dunn-Edwards Corporation
- Encinitas, CA
- 7 days ago
- Encinitas, CA
- 7 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonAirline Customer Service Supervisor for Prestigious International Airline in San Diego (SAN)
- Hallmark Aviation Services
- San Diego, CA (22 miles from Encinitas, CA)
- 12 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 12 days ago
Hallmark Aviation Services is seeking a Supervisor for an International Airline in San Diego, CA (SAN). The Airline Supervisor assists the Airline Account Manager with the airline operational and...
In Person- Martin Marietta
- San Diego, CA (22 miles from Encinitas, CA)
- 14 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 14 days ago
JOB SUMMARY The Customer Service Manager is a pivotal leadership role responsible for directing the daily operations of the Customer Service and Dispatch departments....
In PersonPT Customer Service Coordinator
- The TJX Companies, Inc.
- Encinitas, CA
- 15 days ago
- Encinitas, CA
- 15 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In Person Part TimeMulti-Site Customer Service Coordinator
- Ricoh Americas Corporation
- San Diego, CA (22 miles from Encinitas, CA)
- 24 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 24 days ago
THIS IS NOT A REMOTE POSITION, CANIDATE MUST BE ABLE TO WORK ONSITE IN THE SAN DIEGO AREA * Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service...
In PersonCustomer Service Lead, Platforms & AI Enablement
- Vuori Clothing
- Carlsbad, CA (8 miles from Encinitas, CA)
- 25 days ago
- Carlsbad, CA (8 miles from Encinitas, CA)
- 25 days ago
Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration...
In PersonCustomer Service Lead, Platforms & AI Enablement
- Vuori
- Carlsbad, CA (7 miles from Encinitas, CA)
- 27 days ago
- Carlsbad, CA (7 miles from Encinitas, CA)
- 27 days ago
Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration...
In PersonCustomer Service Lead SD CA Job 202.26
- Dunn-Edwards Corporation
- San Diego, CA (22 miles from Encinitas, CA)
- 27 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 27 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonCustomer Service Lead SD CA Job 199.26
- Dunn-Edwards Corporation
- Del Mar, CA (6 miles from Encinitas, CA)
- 28 days ago
- Del Mar, CA (6 miles from Encinitas, CA)
- 28 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In Person- Five Below, Inc.
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Administrator
- SGS Consulting
- San Diego, CA (10 miles from Encinitas, CA)
- 30+ days ago
- San Diego, CA (10 miles from Encinitas, CA)
- 30+ days ago
Location (mandatory): San Diego CA USA 92121 We are seeking The Client Services Associate to report to the Client Services Manager and will support data cleanse activities in alignment with...
In Person- Michaels
- Escondido, CA (16 miles from Encinitas, CA)
- 30+ days ago
- Escondido, CA (16 miles from Encinitas, CA)
- 30+ days ago
Store - S.DG-ESCONDIDO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Service Lead SD CA Job 146.26
- Dunn-Edwards Corporation
- Escondido, CA (16 miles from Encinitas, CA)
- 45+ days ago
- Escondido, CA (16 miles from Encinitas, CA)
- 45+ days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonDemographic Data for Encinitas, CA
Moving to Encinitas, CA? Find some basic demographic data about Encinitas, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Encinitas, CA
Highest Education Level
Customer Service Managers in Encinitas, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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