Customer Service Manager Jobs in Daly City, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Walnut Creek, CA (23 miles from Daly City, CA)
- 30+ days ago
- Walnut Creek, CA (23 miles from Daly City, CA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Larkspur, CA (18 miles from Daly City, CA)
- 20 hours ago
- Larkspur, CA (18 miles from Daly City, CA)
- 20 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
About Pump Pump is a financial operations company designed to optimize business's cloud spend by reducing their costs. Pump has rapidly expanded since 2022, scaling to over $10M in ARR in less...
Director of Customer Service and Deployment
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
Director of Customer Service and Deployment San Francisco, CA USA Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our...
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
Direct message the job poster from Harbour Harbour is an e-signature and contract management company dedicated to bringing innovation, beauty, and efficiency to the digital contracts space. Our...
Remote WorkHead of Customer Support Engineering
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
1 month ago Be among the first 25 applicants This range is provided by Mendable. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay...
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
TLDR : early business hire, unlimited growth potential, opportunity to join a rocket ship building at the forefront of AI for a critical industry About Vooma Vooma is a high growth freight-tech...
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 2 days ago
Based in the San Francisco Bay Area and able to work from our office 5 days/week Bonus Points For Clinical background (eg RN, PT, OT) or experience in healthcare operations Background in competitive athletics...
Renewals Customer Success Manager
- Belmont, CA (14 miles from Daly City, CA)
- 2 days ago
- Belmont, CA (14 miles from Daly City, CA)
- 2 days ago
Say hello to opportunities. Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little...
Remote Work- El Sobrante, CA (20 miles from Daly City, CA)
- 2 days ago
- El Sobrante, CA (20 miles from Daly City, CA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Senior Customer Success Manager
- San Francisco, CA (6 miles from Daly City, CA)
- 3 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 3 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
Head of Customer Support and Success
- Palo Alto, CA (23 miles from Daly City, CA)
- 3 days ago
- Palo Alto, CA (23 miles from Daly City, CA)
- 3 days ago
About Augment Code The best software comes from Augmenting developers, not replacing them. We're bringing joy back to software engineering and keeping developers in flow by building the best AI...
Office Manager Customer Service & Operations Support
- Emeryville, CA (12 miles from Daly City, CA)
- 3 days ago
- Emeryville, CA (12 miles from Daly City, CA)
- 3 days ago
Our client, a fast-growing food production company committed to quality, consistency, and customer satisfaction. Their team is passionate about delivering fresh, high-quality products to a wide...
Customer Support Supervisor, Core
- San Francisco, CA (6 miles from Daly City, CA)
- 5 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 5 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Senior Manager, Customer Support Strategy & Operations
- San Francisco, CA (6 miles from Daly City, CA)
- 6 days ago
- San Francisco, CA (6 miles from Daly City, CA)
- 6 days ago
Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0...
Demographic Data for Daly City, CA
Moving to Daly City, CA? Find some basic demographic data about Daly City, CA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Daly City, CA
Highest Education Level
Customer Service Managers in Daly City, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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