Customer Service Manager Jobs in Campbell, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager (Bilingual - Spanish/English)
- Palo Alto, CA (15 miles from Campbell, CA)
- 2 days ago
- Palo Alto, CA (15 miles from Campbell, CA)
- 2 days ago
TO BE CONSIDERED FOR THIS ROLE, PLEASE SEND YOUR COVER LETTER AND RESUME DIRECTLY TO .... About the Role Kara is seeking a dedicated and compassionate Client Services Manager to act as a crucial...
Customer Service Lead CA, Job 391.25
- San Jose, CA (5 miles from Campbell, CA)
- 2 days ago
- San Jose, CA (5 miles from Campbell, CA)
- 2 days ago
$20.00- $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
- Santa Clara, CA (5 miles from Campbell, CA)
- 3 days ago
- Santa Clara, CA (5 miles from Campbell, CA)
- 3 days ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
Sr. Customer Success Manager, Portworx
- Santa Clara, CA (5 miles from Campbell, CA)
- 3 days ago
- Santa Clara, CA (5 miles from Campbell, CA)
- 3 days ago
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in...
Customer Success Manager (Remote)
- Santa Clara, CA (5 miles from Campbell, CA)
- 5 days ago
- Santa Clara, CA (5 miles from Campbell, CA)
- 5 days ago
ORDR is looking for an enterprise level Customer Success Manager (CSM) who is responsible for developing customer relationships that promote retention, and revenue growth via CSQLs to drive...
Remote WorkSenior Customer Success Manager
- Redwood City, CA (20 miles from Campbell, CA)
- 8 days ago
- Redwood City, CA (20 miles from Campbell, CA)
- 8 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
- San Jose, CA (5 miles from Campbell, CA)
- 9 days ago
- San Jose, CA (5 miles from Campbell, CA)
- 9 days ago
Job Posting Start Date 06-21-2025 Job Posting End Date 09-29-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
PT Customer Experience Manager
- Los Altos, CA (12 miles from Campbell, CA)
- 9 days ago
- Los Altos, CA (12 miles from Campbell, CA)
- 9 days ago
Store - SPARKS, NVDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Senior Customer Success Manager
- Palo Alto, CA (15 miles from Campbell, CA)
- 9 days ago
- Palo Alto, CA (15 miles from Campbell, CA)
- 9 days ago
Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast. In this role, you will be involved in working with...
- San Jose, CA (5 miles from Campbell, CA)
- 10 days ago
- San Jose, CA (5 miles from Campbell, CA)
- 10 days ago
The Customer Service Supervisor is responsible for providing a productive and motivating working environment while ensuring all company policies and procedures are followed. This role is...
Customer Service Lead CA, Job 374.25
- Cupertino, CA (7 miles from Campbell, CA)
- 10 days ago
- Cupertino, CA (7 miles from Campbell, CA)
- 10 days ago
$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Part time Customer service manager
- San Jose, CA (5 miles from Campbell, CA)
- 11 days ago
- San Jose, CA (5 miles from Campbell, CA)
- 11 days ago
Store - JAX-RIVERPLACE, FLPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests....
Customer Success Manager (Unit 42)
- Santa Clara, CA (5 miles from Campbell, CA)
- 11 days ago
- Santa Clara, CA (5 miles from Campbell, CA)
- 11 days ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
Part Time Customer Experience Manager
- Sunnyvale, CA (8 miles from Campbell, CA)
- 12 days ago
- Sunnyvale, CA (8 miles from Campbell, CA)
- 12 days ago
Store - S.JOS-SUNNYVALE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Palo Alto, CA (15 miles from Campbell, CA)
- 14 days ago
- Palo Alto, CA (15 miles from Campbell, CA)
- 14 days ago
Customer Experience Manager locations Palo Alto time type Full time posted on Posted 2 Days Ago job requisition id R9559 At Recor Medical, we are pioneering Ultrasound Renal Denervation (uRDN)...
Demographic Data for Campbell, CA
Moving to Campbell, CA? Find some basic demographic data about Campbell, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Campbell, CA
Highest Education Level
Customer Service Managers in Campbell, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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