Customer Service Manager Jobs in British Columbia

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-8 of 8 Jobs

Motel manager/customer service

  • Williams Lake, BC
  • 2 days ago
  • Williams Lake, BC
  • 2 days ago

We are a small motel in Williams Lake, BC looking for a live-in manager. Would ideally suit a couple. Duties include front desk customer service, room cleaning/turnover, grounds-keeping, managing...

(CAN) Customer Service Manager

  • Williams Lake, BC
  • 3 days ago
  • Williams Lake, BC
  • 3 days ago

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....

Customer Service Supervisor

  • Victoria, BC
  • 3 days ago
  • Victoria, BC
  • 3 days ago

Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor,...

Manager Client Services - Specialized Services

  • Vancouver, BC
  • 11 days ago
  • Vancouver, BC
  • 11 days ago

Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation...

Client Services Manager - Prince George

  • Prince George, BC
  • 14 days ago
  • Prince George, BC
  • 14 days ago

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in...

Outside Account Manager

  • Burnaby, BC
  • 30+ days ago
  • Burnaby, BC
  • 30+ days ago

Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction...

Customer Experience Manager FT

  • Burnaby, BC
  • 45+ days ago
  • Burnaby, BC
  • 45+ days ago

Store - VAN-BURNABY, BCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client Success Manager (CSM) - Hlth & CR

  • Burnaby, BC
  • 45+ days ago
  • Burnaby, BC
  • 45+ days ago

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in British Columbia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in British Columbia offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in British Columbia
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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