Customer Service Manager Jobs in Cave Creek, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Seasonal- Customer Service Supervisor
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 12 hours ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 12 hours ago
Company Description The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world...
Experienced Customer Service Manager
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 13 hours ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 13 hours ago
MUST HAVE PREVIOUS CUSTOMER SERVICE MANAGEMENT EXPERIENCE IN A RETAIL SETTING....
- Glendale, AZ (17 miles from Cave Creek, AZ)
- 1 day ago
- Glendale, AZ (17 miles from Cave Creek, AZ)
- 1 day ago
6161 W Bell Rd Glendale Arizona, 85308, +... Starting Pay: $17.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
Customer Experience Manager PT
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 6 days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 6 days ago
Store - PHX-GLENDALE, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Care Manager II - Buckeye, AZ
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 6 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 6 days ago
Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and...
Customer Experience Manager - Victoria's Secret - Tanger Outlet at Glendale - Glendale, AZ
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 7 days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 7 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Phoenix, AZ (24 miles from Cave Creek, AZ)
- 8 days ago
- Phoenix, AZ (24 miles from Cave Creek, AZ)
- 8 days ago
Requisition Number: 208378 Job Description Cintas is seeking a Customer Service Manager to increase our "Customer Service Index" and ensure high levels of satisfaction among our customers....
Customer Service Administrator
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 13 days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 13 days ago
Customer Service Account Admin 1st Shift Temp to Hire (Desired Pay Rate Range: $30-$35) MUST BE A US CITIZEN OR PERM RESIDENT OF THE US MUST HAVE ORDER ENTRY/CUSTOMER SUPPORT INTERACTION/STRONG...
Personal Lines Client Service Manager
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 24 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 24 days ago
The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing...
Customer Service Administrator
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 45+ days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 45+ days ago
The Customer Service Account Admin (CSA) is responsible for managing commercial repair accounts by providing exceptional customer service and accurate order entry support in an aerospace or...
142 - Food City Customer Service Team Lead - 59th Ave & W. Bethany Home Rd
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 60+ days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 60+ days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
007 - Bashas' Customer Service Team Lead - Hayden & Indian School
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 90+ days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 90+ days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Senior Customer Success Manager, Enterprise
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 90+ days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 90+ days ago
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...
047 - Bashas' Customer Service Team Lead - Palisades Blvd & Saguaro
- Fountain Hills, AZ (19 miles from Cave Creek, AZ)
- 90+ days ago
- Fountain Hills, AZ (19 miles from Cave Creek, AZ)
- 90+ days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Demographic Data for Cave Creek, AZ
Moving to Cave Creek, AZ? Find some basic demographic data about Cave Creek, AZ below.
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Salary for Customer Service Manager Jobs in Cave Creek, AZ
Highest Education Level
Customer Service Managers in Cave Creek, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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