Customer Service Analyst Jobs in Springfield, VA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
MBI Cleared Customer Success Analyst ( IT BA)
- McLean, VA (11 miles from Springfield, VA)
- 2 days ago
- McLean, VA (11 miles from Springfield, VA)
- 2 days ago
You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, youll have the chance to work with an Agile...
- Washington, DC (14 miles from Springfield, VA)
- 5 days ago
- Washington, DC (14 miles from Springfield, VA)
- 5 days ago
Service desk or call center experience preferred. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!...
Customer Service Analyst Grants Management - Justice Programs
- Reston, VA (12 miles from Springfield, VA)
- 14 days ago
- Reston, VA (12 miles from Springfield, VA)
- 14 days ago
CUSTOMER SERVICE ANALYST - Grants Management ICF is seeking a CUSTOMER SERVICE ANALYST to support the Customer Service Center (CSC) in the Office of the Chief Financial Officer (OCFO) within the Office...
- Quantico, VA (17 miles from Springfield, VA)
- 20 days ago
- Quantico, VA (17 miles from Springfield, VA)
- 20 days ago
Job Description Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT...
- Manassas, VA (11 miles from Springfield, VA)
- 90+ days ago
- Manassas, VA (11 miles from Springfield, VA)
- 90+ days ago
Call Center Analyst 1 3.5 3.5 out of 5 stars Manassas, VA Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we...
MISS: IT Customer Support Analyst (Contingency Hire)
- Chantilly, VA (11 miles from Springfield, VA)
- 90+ days ago
- Chantilly, VA (11 miles from Springfield, VA)
- 90+ days ago
Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...
Demographic Data for Springfield, VA
Moving to Springfield, VA? Find some basic demographic data about Springfield, VA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Springfield, VA
Highest Education Level
Customer Service Analysts in Springfield, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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