Customer Service Analyst Jobs in Hopewell, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Huntingdon Valley, PA (24 miles from Hopewell, NJ)
- 20 hours ago
- Huntingdon Valley, PA (24 miles from Hopewell, NJ)
- 20 hours ago
OVERVIEW Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent...
Sales Consultant - Customer Service
- Green Brook, NJ (20 miles from Hopewell, NJ)
- 24 days ago
- Green Brook, NJ (20 miles from Hopewell, NJ)
- 24 days ago
6148 - Green Brook - 106 Route 22 West, Green Brook Township, New Jersey, 08812 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Demographic Data for Hopewell, NJ
Moving to Hopewell, NJ? Find some basic demographic data about Hopewell, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Hopewell, NJ
Highest Education Level
Customer Service Analysts in Hopewell, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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