Customer Service Analyst Jobs in Saugus, MA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Boston, MA (8 miles from Saugus, MA)
- 2 days ago
- Boston, MA (8 miles from Saugus, MA)
- 2 days ago
Vaco Boston has partnered with our client to help find a Client Support Analyst to join its team. Overview: The Client Support Analyst plays a vital role on the Client Services team, reporting to...
- Boston, MA (8 miles from Saugus, MA)
- 7 days ago
- Boston, MA (8 miles from Saugus, MA)
- 7 days ago
Support Center Analyst I Category:Information Technology Subscribe:New Job Alerts RSS Job Feed Department:Information Technology Locations:Boston, MA Posted:Aug 11, 2025 Closes:Open Until Filled...
- Boston, MA (8 miles from Saugus, MA)
- 7 days ago
- Boston, MA (8 miles from Saugus, MA)
- 7 days ago
At Toast, we are on a mission to relentlessly improve the Care Service experience, and we are looking for a dedicated individual to play a critical role in this journey. We are seeking a highly...
Client Service Analyst-Help Desk II
- Boston, MA (8 miles from Saugus, MA)
- 9 days ago
- Boston, MA (8 miles from Saugus, MA)
- 9 days ago
Position number : Administrative | Other Area(s) Specialty/ Unit Type : Admin | Other Area(s) Shift posted for job : Hours Shift: Hours Per Shift: 8 Shifts Needed: Job Date Posted : Mon Dec 13...
Client Service Analyst-Help Desk
- Boston, MA (8 miles from Saugus, MA)
- 9 days ago
- Boston, MA (8 miles from Saugus, MA)
- 9 days ago
Position number : Administrative | Other Area(s) Specialty/ Unit Type : Admin | Other Area(s) Shift posted for job : Hours Shift: Hours Per Shift: 8 Shifts Needed: Job Date Posted : Fri Apr 15...
Demographic Data for Saugus, MA
Moving to Saugus, MA? Find some basic demographic data about Saugus, MA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Saugus, MA
Highest Education Level
Customer Service Analysts in Saugus, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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