Customer Service Analyst Jobs in Bedford Park, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Chicago, IL (13 miles from Bedford Park, IL)
- 19 hours ago
- Chicago, IL (13 miles from Bedford Park, IL)
- 19 hours ago
JobID: 210656871 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2025-08-18T21:17:02+00:00 JobShift: Day Base Pay/Salary: Chicago,IL $58,200.00-$79,500.00 Join us in shaping...
- Chicago, IL (13 miles from Bedford Park, IL)
- 11 days ago
- Chicago, IL (13 miles from Bedford Park, IL)
- 11 days ago
About the Team/Role Client Services Analyst (CSA) works daily analyzing electronic client files to maintain the accuracy of all enrollments, terminations and system data. How you'll make an impact...
Client Service Analyst - SRMGR016746-3563
- Chicago, IL (13 miles from Bedford Park, IL)
- 16 days ago
- Chicago, IL (13 miles from Bedford Park, IL)
- 16 days ago
at Information Resources, Inc DBA Circana Inc in Chicago, Illinois, United States Job Description Let's be unstoppable together! At Circana, we are fueled by our passion for continuous learning...
Customer Support Analyst, Wyzant
- Chicago, IL (13 miles from Bedford Park, IL)
- 45+ days ago
- Chicago, IL (13 miles from Bedford Park, IL)
- 45+ days ago
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team...
Remote WorkExperienced Consultant, Customer Service Strategy
- Chicago, IL (13 miles from Bedford Park, IL)
- 60+ days ago
- Chicago, IL (13 miles from Bedford Park, IL)
- 60+ days ago
West Monroe is searching for a motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this role, you'll collaborate...
- Chicago, IL (13 miles from Bedford Park, IL)
- 90+ days ago
- Chicago, IL (13 miles from Bedford Park, IL)
- 90+ days ago
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Demographic Data for Bedford Park, IL
Moving to Bedford Park, IL? Find some basic demographic data about Bedford Park, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Bedford Park, IL
Highest Education Level
Customer Service Analysts in Bedford Park, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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