Customer Service Analyst Jobs in La Palma, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Irvine, CA (18 miles from La Palma, CA)
- 8 days ago
- Irvine, CA (18 miles from La Palma, CA)
- 8 days ago
Minimum of 5 years of progressive experience in Customer Service / Sales & Marketing Support preferably in the medical device industry or an FDA-regulated industry....
- Los Angeles, CA (14 miles from La Palma, CA)
- 15 days ago
- Los Angeles, CA (14 miles from La Palma, CA)
- 15 days ago
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
Demographic Data for La Palma, CA
Moving to La Palma, CA? Find some basic demographic data about La Palma, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in La Palma, CA
Highest Education Level
Customer Service Analysts in La Palma, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA A+
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Scanning
- Technical Support
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- High School Diploma
- Finance
- Troubleshooting
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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