Call Center Representative Jobs in West Allis, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Department: 60295 WI ACL Laboratories - Outreach W Allis Med Phleb Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Scheduled weekday hours...
- Milwaukee, WI (5 miles from West Allis, WI)
- 2 days ago
- Milwaukee, WI (5 miles from West Allis, WI)
- 2 days ago
Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient...
Call Center Agent - WI - Full-time -Monday-Thursday 10:30am-8pm and Saturdays 9am to 1pm
- Milwaukee, WI (5 miles from West Allis, WI)
- 3 days ago
- Milwaukee, WI (5 miles from West Allis, WI)
- 3 days ago
Call Center Agent - WI - Full-time -Monday-Thursday 10:30am-8pm and Saturdays 9am to 1pm Job Locations US-WI-Milwaukee ID 2025-12019 Category Customer Service and Support Position Type Full Time...
- Milwaukee, WI (5 miles from West Allis, WI)
- 10 days ago
- Milwaukee, WI (5 miles from West Allis, WI)
- 10 days ago
Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real...
Client Support Specialist - Greater Milwaukee, WI Area
- Milwaukee, WI (5 miles from West Allis, WI)
- 23 days ago
- Milwaukee, WI (5 miles from West Allis, WI)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Milwaukee, WI (5 miles from West Allis, WI)
- 30+ days ago
- Milwaukee, WI (5 miles from West Allis, WI)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Demographic Data for West Allis, WI
Moving to West Allis, WI? Find some basic demographic data about West Allis, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Allis, WI
Highest Education Level
Call Center Representatives in West Allis, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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