Call Center Representative Jobs in Deerfield, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Madison, WI (15 miles from Deerfield, WI)
- 3 days ago
- Madison, WI (15 miles from Deerfield, WI)
- 3 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
- Madison, WI (15 miles from Deerfield, WI)
- 5 days ago
- Madison, WI (15 miles from Deerfield, WI)
- 5 days ago
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident...
Madison Area Only - Call Center Representative
- Madison, WI (15 miles from Deerfield, WI)
- 10 days ago
- Madison, WI (15 miles from Deerfield, WI)
- 10 days ago
Counsel student loan borrowers to resolve delinquent accounts. Handle inbound and outbound telephone calls. Adhere to federal regulations, corporate objectives, and department policies. Start...
Call Center Representative (Telecom)
- Monona, WI (15 miles from Deerfield, WI)
- 11 days ago
- Monona, WI (15 miles from Deerfield, WI)
- 11 days ago
It's more than a career, it's a calling. WI-SSM Health West Beltline Worker Type: Regular Job Summary: Answers incoming calls and performs triage of inquiries. Job Responsibilities and...
Demographic Data for Deerfield, WI
Moving to Deerfield, WI? Find some basic demographic data about Deerfield, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Deerfield, WI
Highest Education Level
Call Center Representatives in Deerfield, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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