Call Center Representative Jobs in Butte Des Morts, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Oshkosh Call Center!
- Oshkosh, WI (8 miles from Butte Des Morts, WI)
- 14 days ago
- Oshkosh, WI (8 miles from Butte Des Morts, WI)
- 14 days ago
Center Representatives for our Oshkosh, WI call center!...
Customer Service Phone Agent (Call Center)
- Appleton, WI (18 miles from Butte Des Morts, WI)
- 30+ days ago
- Appleton, WI (18 miles from Butte Des Morts, WI)
- 30+ days ago
center experience preferred Able to sit and focus for full 8-hour shifts Reliable attendance is critical Positive attitude and desire to learn Professional and pleasant telephone voice Some admin/leadership...
Demographic Data for Butte Des Morts, WI
Moving to Butte Des Morts, WI? Find some basic demographic data about Butte Des Morts, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Butte Des Morts, WI
Highest Education Level
Call Center Representatives in Butte Des Morts, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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