Call Center Representative Jobs in Puyallup, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative (Bilingual Preferred)
- Harborstone Credit Union
- Lakewood, WA (6 miles from Puyallup, WA)
- 5 days ago
- Lakewood, WA (6 miles from Puyallup, WA)
- 5 days ago
Strives to resolve all member calls with a one call resolution, ensuring confident,accurate, timely information is shared with members....
In PersonMember Contact Center Representative
- America's Credit Union
- Dupont, WA (17 miles from Puyallup, WA)
- 15 days ago
- Dupont, WA (17 miles from Puyallup, WA)
- 15 days ago
ACU is looking for someone with a passion for helping others. If that's you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication...
In PersonCall Center Representative / Bilingual (Spanish)
- Sound Credit Union
- Tacoma, WA (6 miles from Puyallup, WA)
- 30+ days ago
- Tacoma, WA (6 miles from Puyallup, WA)
- 30+ days ago
Job Description Description Sound Credit Union is currently seeking a Call Center Representative / Bilingual (Spanish) to join our team!...
In PersonClient Support Specialist - Greater Seattle, WA Area (REMOTE)
- Fidelity Investments
- Tukwila, WA (23 miles from Puyallup, WA)
- 45+ days ago
- Tukwila, WA (23 miles from Puyallup, WA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCall Center Representative (39744)
- Community Health Care
- Tacoma, WA (6 miles from Puyallup, WA)
- 60+ days ago
- Tacoma, WA (6 miles from Puyallup, WA)
- 60+ days ago
We are looking for Call Center Representative to join our clinics!...
In PersonCentralized Call Center Associate III - Ortho
- MultiCare Health System
- Auburn, WA (7 miles from Puyallup, WA)
- 60+ days ago
- Auburn, WA (7 miles from Puyallup, WA)
- 60+ days ago
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers,...
In PersonDemographic Data for Puyallup, WA
Moving to Puyallup, WA? Find some basic demographic data about Puyallup, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Puyallup, WA
Highest Education Level
Call Center Representatives in Puyallup, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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