Call Center Representative Jobs in Liberty Lake, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Healthcare Call Center Representative
- Spokane, WA (16 miles from Liberty Lake, WA)
- 6 days ago
- Spokane, WA (16 miles from Liberty Lake, WA)
- 6 days ago
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
Target Start Date : 9/2 Direct Placement - NO CONTRACT The Customer Care Representative provides support for new and existing claims, promotes preferred provider programs, and ensures high-quality...
Assists customers with new and existing claims Promotes participation of our client's preferred provider programs and services when applicable Provides telephone coverage in accordance with...
Customer Care Associate - Auto/Casualty Insurance Support
- Liberty Lake, WA
- 19 days ago
- Liberty Lake, WA
- 19 days ago
A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS,...
Demographic Data for Liberty Lake, WA
Moving to Liberty Lake, WA? Find some basic demographic data about Liberty Lake, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Liberty Lake, WA
Highest Education Level
Call Center Representatives in Liberty Lake, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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