Call Center Representative Jobs in Des Moines, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Intake Call Center Representative
- Seattle, WA (11 miles from Des Moines, WA)
- 1 day ago
- Seattle, WA (11 miles from Des Moines, WA)
- 1 day ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Call Center Representative - Patient Dining Services (0.6 FTE/Days)
- Bellevue, WA (12 miles from Des Moines, WA)
- 2 days ago
- Bellevue, WA (12 miles from Des Moines, WA)
- 2 days ago
Welcome to a medical center where you're the center of attention. Pay range: - Hourly $19.05 - $28.58 Why join Overlake? We're proud to offer benefits that support you in every stage of your...
- Seattle, WA (11 miles from Des Moines, WA)
- 5 days ago
- Seattle, WA (11 miles from Des Moines, WA)
- 5 days ago
Call Center Representative Seattle, WA Req ID: 382961 Job Category: Customer Service Schedule: Part time Work Location: Swedish First Hill 801 Broadway-Seattle Shift: Night Who We Are Benefits Join...
Healthcare Call Center Representative
- Seattle, WA (11 miles from Des Moines, WA)
- 6 days ago
- Seattle, WA (11 miles from Des Moines, WA)
- 6 days ago
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
Contact Center Representative 3 Uw Med Contact Center
- Bothell, WA (21 miles from Des Moines, WA)
- 10 days ago
- Bothell, WA (21 miles from Des Moines, WA)
- 10 days ago
CONTACT CENTER REPRESENTATIVE 3 UW MED CONTACT CENTER Req #:248492 Department:UW MEDICINE CONTACT CENTER Job Location:Remote/Hybrid Job Location Detail:UW MEDICINE CONTACT CENTER Posting...
Remote Work- Renton, WA (5 miles from Des Moines, WA)
- 13 days ago
- Renton, WA (5 miles from Des Moines, WA)
- 13 days ago
Join the ICHS Team! Discover how you can make an impact on people, communities and creating greater health equity. International Community Health Services (ICHS) is a nationally-recognized...
Call Center Representative (37421)
- Tacoma, WA (14 miles from Des Moines, WA)
- 14 days ago
- Tacoma, WA (14 miles from Des Moines, WA)
- 14 days ago
We are looking for Call Center Representative to join our clinics!...
Patient Contact Center Representative - Medical
- Seattle, WA (11 miles from Des Moines, WA)
- 18 days ago
- Seattle, WA (11 miles from Des Moines, WA)
- 18 days ago
The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR is...
Client Support Specialist - Greater Seattle, WA Area
- Redmond, WA (18 miles from Des Moines, WA)
- 27 days ago
- Redmond, WA (18 miles from Des Moines, WA)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Centralized Call Center Associate III - Ortho
- Auburn, WA (9 miles from Des Moines, WA)
- 30+ days ago
- Auburn, WA (9 miles from Des Moines, WA)
- 30+ days ago
Centralized Call Center Associate III - Ortho MultiCare Health System - Auburn, WA Posted: 7/20/2025 - Expires: 10/18/2025 Job ID: 291875951 Apply Now I have already applied Save Job Print Email...
Centralized Call Center Associate III
- Auburn, WA (9 miles from Des Moines, WA)
- 30+ days ago
- Auburn, WA (9 miles from Des Moines, WA)
- 30+ days ago
Requirements Minimum two (2) year office, clerical, or call center experience; preferably in a medical setting Minimum three (3) years customer service experience required or 6 months meeting call center...
Contact Center Representative 2 - Uw Med Contact Center
- Bothell, WA (21 miles from Des Moines, WA)
- 30+ days ago
- Bothell, WA (21 miles from Des Moines, WA)
- 30+ days ago
CONTACT CENTER REPRESENTATIVE 2 - UW MED CONTACT CENTER Req #:247631 Department:UW MEDICINE CONTACT CENTER Job Location:Remote/Hybrid Posting Date:07/08/2025 Closing Info:Closes On 07/16/2025...
Remote Work- Tacoma, WA (14 miles from Des Moines, WA)
- 30+ days ago
- Tacoma, WA (14 miles from Des Moines, WA)
- 30+ days ago
Center Representative to join our team!...
- Tukwila, WA (6 miles from Des Moines, WA)
- 90+ days ago
- Tukwila, WA (6 miles from Des Moines, WA)
- 90+ days ago
POSITION TITLE: Client Support Specialist DEPARTMENT: HHS Behavioral Health LOCATION: Tukwila, WA REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt; Full-Time WAGE RANGE: $29.05 -...
Demographic Data for Des Moines, WA
Moving to Des Moines, WA? Find some basic demographic data about Des Moines, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Des Moines, WA
Highest Education Level
Call Center Representatives in Des Moines, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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